topic Re: Unable to access add-on.ee.co.uk. I get message below in Mobile Broadband

Unable to access add-on.ee.co.uk. I get message below

Gordon75 — Tue, 09 Apr 2024 16:54:35 GMT

Not Acceptable

An appropriate representation of the requested resource could not be found on this server.

Re: Unable to access add-on.ee.co.uk. I get message below

XRaySpeX — Tue, 09 Apr 2024 18:58:53 GMT

Try another browser.

Re: Unable to access add-on.ee.co.uk. I get message below

Chris_B — Tue, 09 Apr 2024 19:17:04 GMT

@Gordon75 Are you sure you are using the correct web address as I get that when using what you’ve type. What add on are you trying to acquire

Re: Unable to access add-on.ee.co.uk. I get message below

XRaySpeX — Tue, 09 Apr 2024 19:13:57 GMT

Ah, you might get that if you include the terminating 'dot' in the typed URL, i.e. "add-on.ee.co.uk."

Re: Unable to access add-on.ee.co.uk. I get message below

Chris_B — Tue, 09 Apr 2024 19:19:55 GMT

@Gordon75 Try this

http://add-on.ee.co.uk/purchase

Re: Unable to access add-on.ee.co.uk. I get message below

Gordon75 — Wed, 10 Apr 2024 08:11:52 GMT

Thanks but I get same error message.

i am following link on EE site after logging in so I am not mistyping address.

I have tried switching off WiFi but then get message that I am not connected to internet.

so I try another router - then get the Non Acceptable message.

I currently have a data add on that works fine and is being used up. I simply wanted another to kick in when my current one runs out. Whole thing is strange because I was able to buy this current add on ok.

i only use EE mobile occasionally - this time because my holiday rental BT router is less than 2mb/s.

I have an EE phone number so I will simply call them. I have experienced such difficulty before and ended up calling them.

Re: Unable to access add-on.ee.co.uk. I get message below

Gordon75 — Wed, 10 Apr 2024 08:13:41 GMT

Thanks.

yes - no mistyping. I also try to simply follow the EE link on their site.

trying to get 10mb add on for my EE 4G mobile device.

Re: Unable to access add-on.ee.co.uk. I get message below

Leanne_T — Wed, 10 Apr 2024 10:25:04 GMT

Morning @Gordon75

Please give us a call on 150 and the team will certainly get this looked into for you.

Leanne.

Re: Unable to access add-on.ee.co.uk. I get message below

Gordon75 — Wed, 10 Apr 2024 13:20:51 GMT

Sorry Leanne, but it’s a 4G Mobile WiFi device that I have and I can’t make calls from it. I will need to call from a different device which is non-EE.

I do have EE numbers that I called a couple of years ago when I had same problem (07953966250 or 08009566261) , but maybe you could give me the up to date EE number for Mobile Broadband support that I should call.

thanks and regards

Re: Unable to access add-on.ee.co.uk. I get message below

Leanne_T — Wed, 10 Apr 2024 16:35:04 GMT

Hi @Gordon75

Our Contact EE page has up to date contact details for calling from a non EE phone 🙂

Leanne.