topic Re: Registering a new Data Sim with the EE App in Mobile Broadband

Registering a new Data Sim with the EE App

Stve2100 — Wed, 10 Apr 2024 05:17:31 GMT

I am a new EE customer who is on a Data SIm only contract. I want to register and link my new SIM card to the EE app on my phone but it says that I need to enter a OTP code into the app to link it.

i cannot put the new SIM into a mobile phone to get this OTP code as it needs to retain its original structure to fit into the router. I know it breaks down but I want to leave it in its unbroken state.

Is there any other way to register and link my new SIM card and Co tract to the EE app ?

Re: Registering a new Data Sim with the EE App

Christopher_G — Wed, 10 Apr 2024 07:36:19 GMT

Hi @Stve2100

Welcome to the community.

If you speak to our Mobile Care team, they may be able to help set everything up from our side.

Chris

Re: Registering a new Data Sim with the EE App

XRaySpeX — Wed, 10 Apr 2024 14:00:14 GMT

Most mobile routers can receive texts. Login to it & look for the SMS Section/Inbox.

Re: Registering a new Data Sim with the EE App

Stve2100 — Wed, 10 Apr 2024 14:52:45 GMT

Thank you both for responding - I called EE customer support team ( technical section ) and as Christopher suggested they were able to verify my identity through my registered email address and my app is now connected.

Thank you

Stve

Re: Registering a new Data Sim with the EE App

Stve2100 — Wed, 10 Apr 2024 14:54:09 GMT

Thank you for the advice - I didn’t know about the router message facility and although I managed to sort my issue through other means it’s still a very useful piece of information

thank you

Stve

Re: Registering a new Data Sim with the EE App

Leanne_T — Wed, 10 Apr 2024 14:55:12 GMT

Thanks for coming back and letting us know @Stve2100

Leanne 🙂