topic Re: 5g wifi in Mobile Broadband

5g wifi

inp — Thu, 01 Feb 2024 10:50:24 GMT

Hi. I have just received my new 5g portable sim only wifi box but is not connecting (signal light is red). Is there anything i need to do before i try to connect again?

Re: 5g wifi

Christopher_G — Thu, 01 Feb 2024 12:58:32 GMT

Hi @inp

Welcome to the community.

Is the SIM card inserted correctly? Have you tried pressing the 'reset' button?

Chris

Re: 5g wifi

Bond707 — Sat, 06 Apr 2024 14:32:02 GMT

I have the same problem only got mine today and I have a red flashing light does not connect to the internet.

i have done the reset button, turned it off then on again but still cannot get connected 😭

Re: 5g wifi

Bond707 — Sat, 06 Apr 2024 14:32:43 GMT

I have the same problem and yes I have done all of the above

Re: 5g wifi

Christopher_G — Sun, 07 Apr 2024 06:36:40 GMT

Hi @Bond707

Could you check your postcode on our network status checker please?

Chris