topic Re: Setting up a 2.4 ghz and 5ghz spilt connection on EE Smart 4G Hub in Mobile Broadband

Setting up a 2.4 ghz and 5ghz spilt connection on EE Smart 4G Hub

cncalvinus — Wed, 03 Apr 2024 11:56:50 GMT

Hi,

I recently purchased a Smart 4G hub for mobile broadband, but I am having problems connecting certain devices to the network (e.g., smart speakers and home security cameras) as well as certain functions on other devices (streaming on a TV, VPN connections on a laptop)

I've been advised I need to create a spilt connection for the 2.4ghz and 5hz frequencies so I can separate my devices, however any guides/how to videos I can find don't match the specific layout of the Smart 4G hub admin page.

Is anyone able to help with some instructions please?

Re: Setting up a 2.4 ghz and 5ghz spilt connection on EE Smart 4G Hub

XRaySpeX — Wed, 03 Apr 2024 11:58:33 GMT

Post an image of the WiFi Settings page.

Re: Setting up a 2.4 ghz and 5ghz spilt connection on EE Smart 4G Hub

cncalvinus — Wed, 03 Apr 2024 13:07:57 GMT

Re: Setting up a 2.4 ghz and 5ghz spilt connection on EE Smart 4G Hub

XRaySpeX — Wed, 03 Apr 2024 13:39:09 GMT

There is no way of splitting them. They share the same SSID. The most you can do is to temporarily disable the 5 GHz WiFi band while connecting problematic 2.4 GHz devices.

Re: Setting up a 2.4 ghz and 5ghz spilt connection on EE Smart 4G Hub

cncalvinus — Wed, 03 Apr 2024 13:44:18 GMT

hmm ok - would these remain connected to the 2.4GHz when I re-enable the 5GHz to connect the other devices?

Re: Setting up a 2.4 ghz and 5ghz spilt connection on EE Smart 4G Hub

XRaySpeX — Wed, 03 Apr 2024 13:49:33 GMT

Should do!

Re: Setting up a 2.4 ghz and 5ghz spilt connection on EE Smart 4G Hub

cncalvinus — Wed, 03 Apr 2024 13:54:42 GMT

Ok, i'll give this a try

Re: Setting up a 2.4 ghz and 5ghz spilt connection on EE Smart 4G Hub

cncalvinus — Wed, 03 Apr 2024 15:18:06 GMT

I'm still unable to connect the smart home devices to the network

Re: Setting up a 2.4 ghz and 5ghz spilt connection on EE Smart 4G Hub

James_B — Thu, 04 Apr 2024 15:40:42 GMT

Have you had any luck getting your devices connected yet, @cncalvinus?

What type of devices are they?

James

Re: Setting up a 2.4 ghz and 5ghz spilt connection on EE Smart 4G Hub

Nicains — Tue, 09 Apr 2024 17:47:36 GMT

Can I ask what sort of area you live in? We are in a rural area and have been advised to go for this, having been initially issued with a 4G device which is virtually unusable. We can’t stream or use home devices which is half the problem now, I wonder if we will just have the same issue with the smart hub?

Re: Setting up a 2.4 ghz and 5ghz spilt connection on EE Smart 4G Hub

cncalvinus — Tue, 09 Apr 2024 18:11:49 GMT

Hi James,

after a very long conversation with the technical support team, I have ended up returning the smart hub

Re: Setting up a 2.4 ghz and 5ghz spilt connection on EE Smart 4G Hub

cncalvinus — Tue, 09 Apr 2024 18:15:52 GMT

Hi Nicains,

I live in a city - my reason for needing a smart hub was a because the new build estate I’ve moved to has not been connected by Openreach yet and I’m unable to find out when they will connect the estate.

4G and 5G connection is not a problem in my area, and connection to the hub was fine - I just had a few devices (smart speakers, home security devices) that couldn’t connect and some devices stuttered a lack of performance (the smart could stream prime/disney but not Netflix - I could connect my laptop, but it wasn’t stable enough for the VPN connection needed for my work)

Re: Setting up a 2.4 ghz and 5ghz spilt connection on EE Smart 4G Hub

Nicains — Sun, 14 Apr 2024 06:40:26 GMT

Thank you for the reply.

I am about to start an apprenticeship which will

involve online courses and being able to submit assignments etc. Do you think it’s likely this won’t allow me to do this?