topic Re: Slow mobile broadband in Mobile Broadband

Slow mobile broadband

eman881 — Wed, 27 Mar 2024 10:08:27 GMT

My EE sim Broadband is very slow in multiple places, I tried to remove the sim and re insert it again, but still no improvement.

Re: Slow mobile broadband

Leanne_T — Thu, 28 Mar 2024 08:45:17 GMT

Morning @eman881

Thanks for coming here.

Which mobile WiFi device are you using?

Has this just started happening in these locations?

Leanne.

Re: Slow mobile broadband

eman881 — Thu, 28 Mar 2024 09:58:43 GMT

Sorry I meant mobile sim card Internet is the issue, not WiFi. I am using
EE, samsung galaxy S9

Re: Slow mobile broadband

Leanne_T — Thu, 28 Mar 2024 11:18:36 GMT

Thanks for confirming @eman881

Are calls and texts affected?

Can you access websites and apps still or do you get an error when you try?

Leanne.

Re: Slow mobile broadband

eman881 — Thu, 28 Mar 2024 11:40:43 GMT

Hi,

Calls, texts and pre installed apps are working fine. I can't access any
website though browser.

Eman

Re: Slow mobile broadband

Leanne_T — Thu, 28 Mar 2024 14:13:18 GMT

Thanks @eman881

Can you text BALANCE to 150 and let me know the full reply?

Leanne.

Re: Slow mobile broadband

eman881 — Thu, 28 Mar 2024 14:47:43 GMT

Hi,

This is the reply 👇

There are £0.00 charges on your next bill. This doesn't include line
rental, VAT and any charges we haven't yet processed.

You have 19.9GB remaining of your 20.0GB data allowance. You have used
0Bytes of free data this billing period, This will refresh on 20 Apr 2024.
reply FREE USAGE to see a full breakdown.

For info on our other Text Services, reply HELP or go to ee.co.uk/text150.
For more detailed information, you can launch or download My EE App.

You can do even more on the EE App. Get the app for free at
ee.co.uk/download-ee-app

Thanks for chatting with me!

Re: Slow mobile broadband

Leanne_T — Thu, 28 Mar 2024 14:55:27 GMT

Perfect thank you, the reply shows you have plenty of data @eman881

Are you able to try the SIM card in another phone to see if the same happens?

Leanne.