topic Re: EE hotspot wifi keeps disconnecting from my devices in Mobile Broadband

EE hotspot wifi keeps disconnecting from my devices

daniel8992 — Wed, 20 Mar 2024 12:08:23 GMT

I have purchased wifi hotspot from EE for 1 month as it covers my flat and the internet speed is very good. It automatically connects to my macbook when I switch it on (no log in required). However, it keeps disconnecting from my iPhone. I need to connect every 1 minute / 5 minutes / 10 minutes, and log in, putting in my username and password. It is extremely frustrating when it keeps disconnecting every few minutes, and it happens also when I am using my phone as well. Is there any way to fix this problem? Thanks

Re: EE hotspot wifi keeps disconnecting from my devices

James_B — Wed, 20 Mar 2024 14:44:01 GMT

Hi @daniel8992,

Welcome to the EE Community. 🙂

Have you tried forgetting the WiFi connection in your iPhone's WiFi settings and reconnecting from scratch?

James

Re: EE hotspot wifi keeps disconnecting from my devices

daniel8992 — Wed, 20 Mar 2024 15:58:32 GMT

I have tried to do so, still testing if better. Does it usually keep connected throughout the month?

Re: EE hotspot wifi keeps disconnecting from my devices

James_B — Wed, 20 Mar 2024 16:16:08 GMT

Let us know how you get on, @daniel8992

I would expect your phone to hold the connection as well as your other devices.

James

Re: EE hotspot wifi keeps disconnecting from my devices

daniel8992 — Wed, 20 Mar 2024 16:32:23 GMT

I tried to forget the network many times, it still keeps asking me to log in every time I take a short break from my phone (e.g I'm not using my phone for 2 minutes and went back to check messages, it asks me to log in again). Does it have to do with auto-join and auto login on iphone?

Re: EE hotspot wifi keeps disconnecting from my devices

James_B — Wed, 20 Mar 2024 16:58:26 GMT

Does your iPhone remain connected to other WiFi networks, @daniel8992?

Do you see an error message before it disconnects?

James

Re: EE hotspot wifi keeps disconnecting from my devices

daniel8992 — Wed, 20 Mar 2024 17:39:41 GMT

Yes. It usually remains connected to other WiFi networks. I don't see any error messages. My phone's screen locks after 1 minute when not used, and when I pick it up after a few minutes, it switches back to 4G/ 5G and asks me to reconnect to the EE hotspot.

Re: EE hotspot wifi keeps disconnecting from my devices

James_B — Wed, 20 Mar 2024 18:48:51 GMT

Is WiFi assist turned on in your settings, @daniel8992?

James

Re: EE hotspot wifi keeps disconnecting from my devices

Amelia786 — Thu, 21 Mar 2024 06:53:14 GMT

I can tell you what worked for me, what i did was this disconnected personal hotspot on your iPhone, but you can connect it. Here are some steps you can try to fix it:-

1. Restart Devices:- A simple restart of both your iPhone (providing the hotspot) and the device connecting to it can often resolve temporary glitches.
2. Software Update:- Ensure your iPhone is running the latest version of iOS. Updates often include bug fixes that might address hotspot connectivity issues. Go to Settings > General > Software Update to check for updates.

3. Reset Network Settings:- Go to Settings > General > Reset > Reset Network Settings. Be aware you'll need to re-enter your Wi-Fi passwords afterward.

4. Carrier Restrictions:- In rare cases, your carrier might restrict hotspot functionality on your plan. Contact your carrier to confirm there are no limitations.e.
5. Data Allowance:- Be mindful of your mobile data usage. If you reach your data cap, the hotspot might be disabled.

More effective assistance below

https://www.youtube.com/watch?v=GqnYPf2gOYY&ab_channel=TheGeekPage

Re: EE hotspot wifi keeps disconnecting from my devices

daniel8992 — Thu, 21 Mar 2024 12:18:47 GMT

Hi James, I had it turned on. However, I tried turning off, and so far it has not made a difference

Re: EE hotspot wifi keeps disconnecting from my devices

daniel8992 — Thu, 21 Mar 2024 12:19:37 GMT

Thanks Amelia,

I have tried the methods, but I think these are the solutions for iPhone hotspot, not EE hotspot wifi to be used on the phone.

Re: EE hotspot wifi keeps disconnecting from my devices

James_B — Thu, 21 Mar 2024 18:06:48 GMT

Have you tried resetting your network settings on the iPhone, @daniel8992?

Go to Settings > General > Transfer or Reset > Reset > Reset Network Settings.

James

Re: EE hotspot wifi keeps disconnecting from my devices

Claireb3ar — Thu, 08 Aug 2024 22:49:14 GMT

I am having the same issue... i had bt broadband and my wifi when out of the house when connecting was always smooth but since joining ee broadband earlier this year it doesn't hold a signal on my phone i pad or any of my household phones when i connect to ee wifi

Re: EE hotspot wifi keeps disconnecting from my devices

Peter_W — Fri, 09 Aug 2024 07:27:29 GMT

Good morning @Claireb3ar

Welcome to the EE Community 😁

Just to be sure here, is it only when connecting to an EE WiFi hotspot out of the home that you're noticing these disconnections, or is your home network affected too?

Peter

Re: EE hotspot wifi keeps disconnecting from my devices

muzammil92 — Mon, 12 Aug 2024 19:15:33 GMT

Hi James, I think I have tried most of the suggested solutions stated in this thread/post.

This is not helping the situation, this is happening only with EE wifi. I have bought for a month as well.

Appreciate if can please help to resolve this.

Thanks

Re: EE hotspot wifi keeps disconnecting from my devices

Katie_B — Tue, 13 Aug 2024 07:15:17 GMT

Hello @muzammil92.

Are you trying to connect to EE WiFi in multiple locations?

Does this happen every time you connect?

Katie

Re: EE hotspot wifi keeps disconnecting from my devices

muzammil92 — Tue, 13 Aug 2024 08:23:47 GMT

Not multiple locations, just in my house. Yes every time I connect to internet. Based on the thread its not only me encountering this.
And today I can’t even connect to the internet. This is really troublesome!

Sent from my iPhone

Re: EE hotspot wifi keeps disconnecting from my devices

Katie_B — Tue, 13 Aug 2024 08:35:50 GMT

Thanks for getting back to me @muzammil92.

Do you have EE Home Broadband or EE 4G WiFi?

Katie

Re: EE hotspot wifi keeps disconnecting from my devices

muzammil92 — Tue, 13 Aug 2024 08:37:47 GMT

I bought that one month pass for EE wifi. Can this be sorted urgently now?? I can’t work if this is happening

Re: EE hotspot wifi keeps disconnecting from my devices

Katie_B — Tue, 13 Aug 2024 08:42:17 GMT

Hi @muzammil92.

Are you in an EE WiFi hotspot location?

What does your WiFi connection show as when trying to connect?

Katie