topic Re: Adding a mobile Broadband to MY EE in Mobile Broadband

Adding a mobile Broadband to MY EE

PetroVision — Tue, 19 Mar 2024 12:45:01 GMT

Struggling to add a mobile Broadband to MY EE. Got the very first invoice alredy by post. When trying to link it to the account online it keeps saying "Please enter a valid account number". The account number is on the invoice.

Re: Adding a mobile Broadband to MY EE

XRaySpeX — Tue, 19 Mar 2024 12:50:34 GMT

A mobile BB router is not fixed Home BB. It does not need an a/c no. to link it to your EE a/c. It contains a SIM which has a mobile no. & counts as a mobile.

In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE mobile or SIM.

Re: Adding a mobile Broadband to MY EE

PetroVision — Tue, 19 Mar 2024 12:57:43 GMT

It asks to link the product first when choose "Home"

Re: Adding a mobile Broadband to MY EE

XRaySpeX — Tue, 19 Mar 2024 13:00:04 GMT

Then link it using its mobile no.

Re: Adding a mobile Broadband to MY EE

PetroVision — Tue, 19 Mar 2024 13:06:18 GMT

Still isn't working.

Re: Adding a mobile Broadband to MY EE

XRaySpeX — Tue, 19 Mar 2024 13:07:06 GMT

What's it saying?

Re: Adding a mobile Broadband to MY EE

PetroVision — Tue, 19 Mar 2024 13:21:32 GMT

Please enter a valid account number

Re: Adding a mobile Broadband to MY EE

XRaySpeX — Tue, 19 Mar 2024 15:10:54 GMT

Sorry, it can't be! That's only asked for for fixed Home BB. You sure you are linking a mobile?

Post a image of the page that's asking you to link.

Re: Adding a mobile Broadband to MY EE

Dillonm1 — Wed, 20 Mar 2024 12:16:50 GMT

Same hear and talking to EE is a waste of time, such poor service