topic How to identify which external antenna I have in Mobile Broadband

How to identify which external antenna I have

KnewBee — Sun, 10 Mar 2024 13:37:59 GMT

Hi.

A couple of years ago, EE installed an external antenna which boosted my 4G signal strength on my 4GEE Router.

We're starting to pick up 5G signals in the area (which are very weak on the phones) and I'm wondering if the external antenna can also work on 5G and, if so, it's it's worthwhile buying a new 5G router to test.

Is there a way I can identify which antenna I have, or is there any other way to check whether it supports 5G?

Re: How to identify which external antenna I have

Christopher_G — Sun, 10 Mar 2024 14:46:53 GMT

Hi @KnewBee

Welcome to the community.

The antennae that we provided were 4G only, so they won't pick up 5G.

Chris

Re: How to identify which external antenna I have

KnewBee — Sun, 10 Mar 2024 15:09:25 GMT

Thank you for confirming

Is there a similar offer available to replace the 4G antenna with a 5G one?

Re: How to identify which external antenna I have

Christopher_G — Sun, 10 Mar 2024 15:10:29 GMT

You're welcome. 🙂

We don't provide a 5G antenna at the moment, @KnewBee.

Chris

Re: How to identify which external antenna I have

KnewBee — Sun, 10 Mar 2024 15:59:14 GMT

Thanks again - any ETA on when these will begin to be offered?

Re: How to identify which external antenna I have

James_B — Mon, 11 Mar 2024 11:01:19 GMT

Hi @KnewBee,

Sorry, I don't have any information on any plans to release a 5G antenna installation service at the moment.

James