topic Re: EE 4G Wi-Fi constant power saving mode in Mobile Broadband

EE 4G Wi-Fi constant power saving mode

Edst2 — Wed, 28 Feb 2024 11:48:29 GMT

got an we 4g Wi-Fi straight out of box today. Initially wouldn’t connect to anything but then got four bars of signal in the loft (three in bedroom below). But only Mac in home office will connect to internet. Sky box, PlayStation and phone all connect to 4g WiFi device but indicate that it isn’t connected to the internet.

Aquamarine light comes on but only for a couple of minutes then switches to power save mode. I have tried rebooting and factory reset and doesn’t seem to work. Please help

Re: EE 4G Wi-Fi constant power saving mode

Edst2 — Wed, 28 Feb 2024 12:07:49 GMT

Sorry- how do you switch to IPv4 only?

Re: EE 4G Wi-Fi constant power saving mode

Katie_B — Wed, 28 Feb 2024 15:45:47 GMT

Hello @Edst2.

Thanks for coming here.

Is your SIM a pay as you go or pay monthly SIM?

Katie

Re: EE 4G Wi-Fi constant power saving mode

Edst2 — Wed, 28 Feb 2024 16:15:20 GMT

Hi Katie it is a monthly pay with unlimited data

thanks

Re: EE 4G Wi-Fi constant power saving mode

Christopher_G — Wed, 28 Feb 2024 18:03:25 GMT

Hi @Edst2

Welcome to the community.

Just as an experiment, could you try it outside the property with one of your mobile devices connected to it?

Chris

Re: EE 4G Wi-Fi constant power saving mode

Edst2 — Wed, 28 Feb 2024 18:24:01 GMT

Since first message discovered that my phone connects if I change from 2.4GHz default to 5GHz.

this connection is maintained if I leave the house. Tried to connect three TVs - one son’s works as expected the other’s connected to EE 4G device but not internet. The same is true for the family TV, the skybox and the PS5 - all connected to the ee 4g device but not the internet

Re: EE 4G Wi-Fi constant power saving mode

Christopher_G — Wed, 28 Feb 2024 18:44:12 GMT

OK, thanks.

What does our coverage checker estimate your coverage to be like, @Edst2?

Chris

Re: EE 4G Wi-Fi constant power saving mode

Edst2 — Wed, 28 Feb 2024 18:51:00 GMT

Ok but not great. Ofcom estimates it better than EE - but one TV works perfectly so don’t understand how coverage would be the issue

Re: EE 4G Wi-Fi constant power saving mode

Christopher_G — Wed, 28 Feb 2024 19:03:19 GMT

Some devices may need a stronger connection, @Edst2.

Are you able to forget the WiFi connection on the devices that aren't working and set them up again from scratch?

Chris

Re: EE 4G Wi-Fi constant power saving mode

Edst2 — Wed, 28 Feb 2024 19:11:48 GMT

Thanks - will try that

Re: EE 4G Wi-Fi constant power saving mode

Edst2 — Wed, 28 Feb 2024 19:52:28 GMT

Sorry that didn’t work.

The PS5 error message says the ‘your isp could be preventing your ps5 from joining’

Re: EE 4G Wi-Fi constant power saving mode

Edst2 — Thu, 29 Feb 2024 09:47:40 GMT

So a very odd development- the PS5 still says it is not connected. No games have online access and all apps do not have online access- except Now TV. I have no idea how this is possible but Now TV seems to work normally.

Panasonic to still won’t connect and neither will sky ‘puck’

Re: EE 4G Wi-Fi constant power saving mode

Edst2 — Thu, 29 Feb 2024 09:49:28 GMT

*TV

the error for the TV states a home network is available but connection to the internet is not possible. Connection to the server failed

Re: EE 4G Wi-Fi constant power saving mode

Katie_B — Thu, 29 Feb 2024 12:46:24 GMT

Thanks for getting back to us @Edst2.

If you are able to now connect other devices and use them OK I'd recommend speaking with our tech team on 150.

Please be sure to keep us posted.

Katie

Re: EE 4G Wi-Fi constant power saving mode

Edst2 — Sat, 02 Mar 2024 23:07:33 GMT

What should I do if the firmware update keeps failing

Re: EE 4G Wi-Fi constant power saving mode

James_B — Sun, 03 Mar 2024 08:15:32 GMT

Hi @Edst2,

If your 4G WiFi device is failing to update its firmware, please get in touch with Technical Support.

The team will be happy to help.

James