topic Close Account in Mobile Broadband

Close Account

rolfe66 — Wed, 14 Feb 2024 18:09:35 GMT

I am out of contract and looking to close my Broadband account. Do i need to phone someone or just stop my direct debits. Probably be binning my sim only contract also.

Cheers

Re: Close Account

Chris_B — Wed, 14 Feb 2024 18:13:42 GMT

@rolfe66 if you want to terminate, then you need to call customer services and give notice. as the sim only contract you need to call customer services and give 30 days notice. If you’re still within your contract term, you’ll be liable to pay off the remaining term of that contract.

just stopping the direct debit doesn’t terminate a contract.

Re: Close Account

rolfe66 — Wed, 14 Feb 2024 18:15:35 GMT

Sim is out of contract also. I presume 150 is who i phone for both

Re: Close Account

XRaySpeX — Wed, 14 Feb 2024 18:21:16 GMT

Yes, if you have 2 contracts: the mobile router with its included SIM & a separate SIM-Only.