topic Zte MC801 not working on new EE sim after upgrade in Mobile Broadband

Zte MC801 not working on new EE sim after upgrade

jeffmagayano — Tue, 13 Feb 2024 16:35:31 GMT

I experienced losing connection with my ee sim in Zte MC801 router which previously working for a year now

here are the troubleshooting guide that I have made

Factory reset my router, check updates on the firmware and review the APN where my ee sim is connecting - but not working
Call customer support, they reflash my sim but at the end they recommend a new sim replacement - still not working
I went to the nearest EE store, unfortunately, the new sim is not working too!
I tested a 3-year-old sim from EE and it is working, the sim have signal on my ZTE router. I tried other sim to (vodafone/giffgaff) and I recieve data too.

Proposed Resolution : contact ZTE why new releases of EE simcards are no longer compatible. 😞

Is there something that I have missed ?

Leanne_T — Tue, 13 Feb 2024 17:31:38 GMT

Thanks for coming to the community and letting us know all the steps you have tried to resolve the EE SIM not working in the router.

Just to check, have you tried the SIM card in any other device to see if signal shows?

Speak soon 🙂

Leanne.

bertchar — Wed, 06 Mar 2024 12:13:30 GMT

I've had exactly the same problem in the last couple of days.

ZTE MC801a router with an EE data sim (prepaid via third party), just stopped working after a year of working fine.

SIM is still valid and works fine on a iphone. My iphone EE data and calls SIM (quite old) is working fine in the router.

So the problem appears to be a combination of the router and the year old EE data sim.

So only option get a new router or get a different network sim?