topic Re: Heysham near Morecambe speed in Mobile Broadband

Heysham near Morecambe speed

Des123 — Sat, 10 Feb 2024 08:20:33 GMT

I live at Heysham in the LA3 area - Since October last year, my broadband speed have been slowing down. I changed to a router And an aerial booster and last weekend they have slowed down again during speed test I get Download speed is 1.5 And upload speed 10. The EE shop tested yesterday and said that there’s horrendous traffic on a mast and one must has not been working for sometime, Yet when I go on to and check from home, it says it’s good. How do I report this so they start looking at fixing the problem ???

Re: Heysham near Morecambe speed

Northerner — Sat, 10 Feb 2024 09:32:37 GMT

Hi @Des123

You said you have checked coverage but did you "check status" as that will tell you of any issues locally.

Thanks

Re: Heysham near Morecambe speed

bristolian — Sat, 10 Feb 2024 10:17:36 GMT

@Des123 wrote:

Yet when I go on to and check from home, it says it’s good. How do I report this so they start looking at fixing the problem ???

After selecting "check status" on the webtool, choose either "report a problem" or "keep me posted" depending on the result.

https://coverage.ee.co.uk/coverage/ee