topic Re: random blocks on new dongle in Mobile Broadband

random blocks on new dongle

a3ree — Wed, 03 Jan 2024 01:52:22 GMT

Hi all,

Recently got a new dongle at the start of December, and have noticed random sites are being blocked only whilst on safari incognito...off incognito the sites seem to work fine but I browse any websites on incognito mainly

The error message I receive is "Safari can't open the page because it couldn't connect to the server"

The issue can be resolved by letting it fail to load and then swiping the page down and reducing protections but it's not something I want to keep doing - This is even blocking the official apple and the EE website funnily enough OR it can be resolved by leaving private relay on

On chrome all the websites load fine but then there is an error with streaming my webcam

I'm using an iPhone 11 / ios 17.1.2 any ideas on what the issue may be

Re: random blocks on new dongle

Leanne_T — Wed, 03 Jan 2024 08:49:15 GMT

Hi @a3ree

Thanks for coming here.

Does the same happen when using mobile data and not connecting to the WiFi device?

Have you tried restarting the router and iPhone to see if the same happens?

Leanne.

Re: random blocks on new dongle

a3ree — Wed, 03 Jan 2024 23:48:28 GMT

Hi @Leanne_T thanks for the response, yes I've tried multiple times as I got this dongle around the start of december

it's strange as it seems to affect completely random things when it comes to browsing the web - it's not content lock either as it works fine (bar the webcam issue) on desktop

Re: random blocks on new dongle

Leanne_T — Thu, 04 Jan 2024 08:09:22 GMT

Thanks @a3ree

In this case, please get in touch with our tech guides who will complete troubleshooting for you to get this investigated.

Leanne.

Re: random blocks on new dongle

a3ree — Sat, 10 Feb 2024 01:03:40 GMT

hi,

does anyone have any potential solutions?

Re: random blocks on new dongle

Christopher_G — Sat, 10 Feb 2024 07:42:58 GMT

Have you spoken with our technical support team, @a3ree?

Chris

Re: random blocks on new dongle

a3ree — Mon, 08 Jul 2024 11:48:43 GMT

hey I have spoken to the technical support team who told me it's my other provider blocking sites...didn't really sound like he knew what he was talking about to be honest

this would be impossible as when switching to 4G/mobile data the sites work fine - it's only when connected to the EE wifi that the sites don't work. some sites in question, TFL, gov.uk etc and this only happens on private browsing on safari

on top of that I also have issues with webcams, I can't stream other peoples webcams for whatever reason...this only happened when I got a new dongle - would it be best to try switch dongles again?

Re: random blocks on new dongle

James_B — Mon, 08 Jul 2024 14:55:54 GMT

Hi @a3ree,

What type of device are you using your EE SIM in?

Do you see the same behaviour if you put the SIM in your phone and connect to its hotspot?

James

Re: random blocks on new dongle

a3ree — Fri, 15 Nov 2024 21:15:11 GMT

Hi,

I'm using a dongle for the EE sim. I appreciate the questions but it's 100% related to the dongle as I've had two previous dongles and this issue only started happening with the current one, unfortunately it's now affecting even more of the webcam features so I'll be closing my account with EE

Technical support over the phone was zero help and just assumed I meant parental controls.