topic Re: EE netflix not working in Mobile Broadband

EE netflix not working

David455 — Fri, 09 Feb 2024 07:00:10 GMT

After changing from bt to EE at their (bt)suggestion. Couple days fine now Netflix and amazon won't load, download on 4g 28mbps , yet worked on bt at 2.5 mbps. Any help please , suppose to be plug and play not having to re program routers, tv etc.

Thanks

Re: EE netflix not working

Leanne_T — Fri, 09 Feb 2024 08:13:04 GMT

Morning @David455

Thanks for coming to the community.

Which device/router are you using?

Are you connecting to a TV to watch these apps?

Can you watch other apps?

Leanne 🙂

Re: EE netflix not working

David455 — Fri, 09 Feb 2024 08:28:09 GMT

Router supplied last week 4g unlimited data from ee via bt, square white
box on off at front 4 led on top, can check model when i get home , Samsung
tv, blahpukt tv amazon eventually comes on , netfix can not connect yet
did first few days, plugged by back in still running for week or so 2.5mbps
worked instantly on netflix

Re: EE netflix not working

Leanne_T — Fri, 09 Feb 2024 08:30:03 GMT

Thanks @David455

Have you tried restarting the router and TV and connecting the TV again to see if this works for you?

Do you have any other devices connected?

Leanne.

Re: EE netflix not working

David455 — Fri, 09 Feb 2024 08:45:09 GMT

Hi leanne.
Yes tried usual things all off etc. Only things connected by WiFi 2x
phones, 2 tv.
Other people keep saying it's dns but i don't know how to change that on tv
and didn't expect to.
Was going to call bt when i got home to change back and return ee, 2.5mbps
working is better than 25mbps + not working.
If there's a simple solution I'll keep the 4g but don't want to be in a
position closing bt and then having ee problems. I bought it for streaming
and so we could use WhatsApp at same time as tv or even two tv at same,
which we can't with 2.5mbps bt broadband. At moment paying £50 pm and can't
watch TV 😫
Thanks
David, hope we can sort it

Re: EE netflix not working

Leanne_T — Fri, 09 Feb 2024 08:51:01 GMT

Thanks for the quick reply @David455

Could you check your postcode to see if we have any signal problems reported on the EE Coverage & Network Status Checker | Check your signal, please select 'check status' is anything showing?

Leanne.

Re: EE netflix not working

David455 — Fri, 09 Feb 2024 10:02:09 GMT

Hi leanne
No known problems here or network.
Hub Is ee smart 4g hub

Thanks
David

Re: EE netflix not working

Leanne_T — Fri, 09 Feb 2024 10:05:45 GMT

Thanks @David455

In this case, please call us and our tech guides will get this fully looked into for you.

Let me know how you get on 🙂

Leanne.

Re: EE netflix not working

David455 — Fri, 09 Feb 2024 10:42:09 GMT

Hi Leanne.
I tried something others were trying ,changing the dns settings to 8.8.8.8
on tv which i managed to do , amazingly, and Netflix is loading. I'll keep
checking throughout the day and evening make sure it stays stable., fingers
crossed.
Something to remember if someone else has same problem
Regards
David

Re: EE netflix not working

Leanne_T — Fri, 09 Feb 2024 10:47:55 GMT

Thanks for sharing this is much appreciated @David455

Keep us updated 🙂

Leanne.

Re: EE netflix not working

Liam2691 — Tue, 18 Mar 2025 18:16:53 GMT

@David455 Same problem with my connection. Like yourself, I changed my dns from automatic to 8.8.8.8.
Worked straight away. My only regret, I wish I seen this post hours earlier instead of wasting half a day on hold with customer services. Nice one David 👍🏻

Re: EE netflix not working

David455 — Wed, 19 Mar 2025 08:58:39 GMT

Just had thank you from EE for my answer , but that's not my answer to tv problem..

My answer is create new router profile, coy previous settings you will need most of them, change the ivp4,6 to just ivp4 and save , set new profile as de fault. No tv problems since.

Re: EE netflix not working

Ali_A — Wed, 19 Mar 2025 09:31:18 GMT

@David455

Thanks for keeping us updated with the steps you have taken to resolve the issue you're facing. This will help other Community Members facing similar scenario to find a resolution. We always value input from our Community.

Whenever you find an answer which best provides a solution to your query, you can mark it by clicking the "Mark as Solution" button on the post reply.

Ali