topic Re: Payment of bill in Mobile Broadband

Payment of bill

Keny1 — Wed, 07 Feb 2024 10:38:30 GMT

I have an outstanding broadband bill which the sim has not been contacted to anything for 2 months forgotten the number and can’t call as I am out of the country how can I fix this I all I have is an account number

Re: Payment of bill

James_B — Wed, 07 Feb 2024 13:45:14 GMT

Hi @Keny1,

Welcome to the EE Community. 🙂

Is the number linked to your EE online account or the EE app?

James

Re: Payment of bill

Keny1 — Fri, 09 Feb 2024 07:32:09 GMT

Hi there no it’s not and I don’t have the sim anymore and can’t remember
the number

Re: Payment of bill

Leanne_T — Fri, 09 Feb 2024 07:58:52 GMT

Thanks @Keny1

In this case, you would need to get in touch with our mobile guides to locate the account and make the payment.

If you call us from any phone on 0800 956 6000, they will be happy to help 🙂

Leanne.