topic Re: Re: 5g wifi in Mobile Broadband

Re: 5g wifi

bgm87 — Thu, 01 Feb 2024 22:55:39 GMT

I am having a similar problem. My sim is correctly inserted and the router connected to the internet but apparently I don't have any data (even though I have contracted unlimited...)

Re: Re: 5g wifi

Leanne_T — Fri, 02 Feb 2024 07:53:14 GMT

Hi @bgm87

Are you able to try the SIM in another device to see if you can use data?

Leanne 🙂

Re: Re: 5g wifi

bgm87 — Fri, 02 Feb 2024 07:55:07 GMT

Same issue. No allowance only on temp allowance

Re: Re: 5g wifi

Leanne_T — Fri, 02 Feb 2024 07:56:06 GMT

Hi @bgm87

What happens when you try and use data?

Is your data allowance incorrect?

Leanne.

Re: Re: 5g wifi

bgm87 — Fri, 02 Feb 2024 08:01:04 GMT

I am able to use data for a measly 250mb. Speed is great (better than my wired broadband) but allowance is totally wrong as it should be unlimited

Re: Re: 5g wifi

Leanne_T — Fri, 02 Feb 2024 08:03:38 GMT

Thanks @bgm87

In this case, please call us on 07953 966 150 and the team will get the allowance looked into for you.

Leanne.

Re: Re: 5g wifi

bgm87 — Fri, 02 Feb 2024 08:26:50 GMT

Just rang customer services and it seems my account was set up incorrectly to the point I can’t clear security!! Fuming is an understatement. I will now have to go back to the shop which will incur extra expenses and try to sort this out. Not happy!! To any prospective customers out there, caveat emptor.

Re: Re: 5g wifi

Leanne_T — Fri, 02 Feb 2024 10:30:50 GMT

I am very sorry to hear this and hope you get everything sorted at the store @bgm87

Leanne.