topic Re: Mobile Router wont work in Mobile Broadband

Mobile Router wont work

treez — Sun, 21 Jan 2024 16:34:54 GMT

Hi,

My EE mobile router doesnt work. It has been working sporadically for months, and now seems to have packed up.

It may of course be the power supply. How do i buy another power supply.?

The power supply is...

Huawei
HW-120200802
100-240VAC
12V 2A

The mobile router is

Model B625-261

4GEE Router

s/n WHFDW21515001602

Some of the LEDs still come in with the router. But not any of the 4 "reception" leds. A red led comes on near the "world" icon. There is another green led on.

But it doesnt work.

I have had it for >2 yrs.

I just started a new contract with EE, using the same mobile router, with a mobile phone thrown in (not smartphone).

I line in Ilford , but (try) to use the router all over london.

Re: Mobile Router wont work

Christopher_G — Mon, 22 Jan 2024 15:23:29 GMT

Hi @treez

Welcome to the community.

Have you tried speaking to our technical support team? They'll be able to run through a diagnostic test to see if it's definitely the charger that's at fault. They'll be able to advise you on replacements, if needed.

Chris

Re: Mobile Router wont work

treez — Wed, 24 Jan 2024 21:20:00 GMT

Thanks, it will be weekend before i have time to ring.

I just tried a brand new 12v 2A adapter into the router and it still doesnt work.....gives green ON led, Red "world" LED, and green "radiowave" LED...but none of the 4 "receiver" green leds light....or they do for a bit after power up...but then these 4 leds go off.

So i guess its the router?....or the EE transmitter in Ilford and in other parts of London isnt very strong?

...Bu tthat cant be it because ive had no trouble with reception over the last 2 years or so up to a few months ago.

Re: Mobile Router wont work

Leanne_T — Thu, 25 Jan 2024 07:51:01 GMT

Hi @treez

When you get the chance to call, our technical support team will run detailed checks to let you know what could be the problem 🙂

Thanks.

Leanne.

Re: Mobile Router wont work

treez — Sat, 27 Jan 2024 12:57:06 GMT

Thanks very much indeed to your guy at EE....he told me to take the SIM card out and clean it so i did, and now its working again.

I had to put the phone down to do it so he doesnt know he fixed it for me. Thankyou any way, he was a nice Indian guy.

All i did was rub over the metal contacts with dry toilet paper a bit and put it back in, and it works again.

Re: Mobile Router wont work

Leanne_T — Sat, 27 Jan 2024 13:20:19 GMT

Thanks for coming back and letting us know, this is great news @treez

Have a lovely weekend 🙂

Leanne.