topic Re: Spent 90 minutes on phone. Cut off twice in Mobile Broadband

Spent 90 minutes on phone. Cut off twice

Tony2443 — Sat, 20 Jan 2024 15:01:37 GMT

I’ve spent 90 minutes on the phone this afternoon on 2 calls to change my plan. Both calls were cut off before any conclusion. Neither agent bothered to ring me back to complete.
What options have I got? There’s no email address to contact them.
I’m left in limbo as I haven’t managed to change my plan and not prepared to waste another few hours on the phone.

Re: Spent 90 minutes on phone. Cut off twice

Northerner — Sat, 20 Jan 2024 15:31:48 GMT

Hi @Tony2443

Upgrade via the online store, your EE app or an EE store.

Alternatively call 150 again.

Thanks

Re: Spent 90 minutes on phone. Cut off twice

Tony2443 — Sat, 20 Jan 2024 17:23:13 GMT

I can”t update on the online store due to a complication in my plan. Ringing the number you mention involves a 30 minute wait and, based on previous experience, talking to an agent and being cut off before reaching any agreement.
I’ll try again tomorrow hoping that the wait time is less.

Re: Spent 90 minutes on phone. Cut off twice

Tony2443 — Mon, 22 Jan 2024 13:11:24 GMT

Called EE the following day (Sunday). Answered within a few minutes. After about an hour and a quarter on the phone we reached an agreement . Result!