topic Zyxel NR7101 + FWA710 5G Connection issues in Mobile Broadband

Zyxel NR7101 + FWA710 5G Connection issues

Stevep1987 — Thu, 18 Jan 2024 15:00:51 GMT

Hello All,

Does anyone else have a Zyxel NR7101 or a FWA710 5G router that is also having issues with speeds, Specifically 5G connection and it dropping Carrier bands?

EE CA Config

Band 1 , Band 5, Band 5, Band 7, Band 7 and NR 78 NSA

If someone could reach out and help I have been working with Zyxel support for a couple of months. Looks like a firmware issue.

Steve

Re: Zyxel NR7101 + FWA710 5G Connection issues

Leanne_T — Thu, 18 Jan 2024 17:25:22 GMT

Hi @Stevep1987

Thanks for coming here.

Have you been in touch with our tech guides to run through troubleshooting at our end?

Leanne.

Re: Zyxel NR7101 + FWA710 5G Connection issues

Stevep1987 — Thu, 18 Jan 2024 21:13:31 GMT

Hi Leanne,

I haven’t no, I don’t think it’s a EE related issue because my iPhone works fine and I get 400mbps downloads speeds but the Zyxel router can’t seem to stay locked on to all the carrier bands. Is there anyone you would recommend I could talk to at EE?

Regards

Steve

Re: Zyxel NR7101 + FWA710 5G Connection issues

James_B — Fri, 19 Jan 2024 10:37:47 GMT

Hi @Stevep1987,

Our Technical Support Team will be happy to check over everything on the network side if you get in touch.

James

Re: Zyxel NR7101 + FWA710 5G Connection issues

Stevep1987 — Fri, 19 Jan 2024 11:17:45 GMT

Hi James,

I have ordered a replacement SIM card to rule that out first as I have test two different Zyxel Outdoor routers with 650metre direct line of site to the Mask,

like I say my iPhone seems to work fine so can’t see it being a network issue but I’ll swap the SIM card and if nothing changes I will reach out to tech support,

Regards

Steve

Re: Zyxel NR7101 + FWA710 5G Connection issues

James_B — Fri, 19 Jan 2024 11:21:42 GMT

OK, @Stevep1987 - Please let us know how you get on.

James

Re: Zyxel NR7101 + FWA710 5G Connection issues

Stevep1987 — Fri, 19 Jan 2024 14:56:15 GMT

Thanks James,

Would someone be able to answer if a device with a Data SIM stays connected to all available carrier bands at all times or do they disconnect/ reconnect depending on the download bandwidth?

Regards

Steve

Re: Zyxel NR7101 + FWA710 5G Connection issues

Leanne_T — Fri, 19 Jan 2024 16:14:31 GMT

Hi @Stevep1987

If signal drops this would disconnect until service is available.

For more information and to get this looked into please call us.

Leanne.

Re: Zyxel NR7101 + FWA710 5G Connection issues

Stevep1987 — Sat, 20 Jan 2024 08:34:41 GMT

Hello All,

Got somewhat to the bottom of this, I am a on “Unlimited Data Sim” package which when you look on EEs website states there are no fair usage policy’s or speed caps “For personal use” but when you look in the small print EE Class data use above 600gb as non personal use and therefor reduce the speed of the connection. 600gb is far too low for this day and age. My household streams a lot of YouTube, downloads games etc. My package resets on the 20th but come the 7th of the following month I’ve hit the 600gb limit and they speed cap me. I don’t get any notifications of this because the device I use isn’t capable of receiving text messages and the EE app also doesn’t tell you the usage as it just says “Unlimited Data” this is technically true because they don’t turn off my connection they just slow it down.
Steve

Re: Zyxel NR7101 + FWA710 5G Connection issues

XRaySpeX — Sat, 20 Jan 2024 19:23:43 GMT

Most mobile routers can receive texts. Login to it & look for the SMS Section/Inbox.

Re: Zyxel NR7101 + FWA710 5G Connection issues

Stevep1987 — Sat, 20 Jan 2024 19:37:15 GMT

Hi @XRaySpeX The Zyxel NR7101 & FWA710 does not have this function

Re: Zyxel NR7101 + FWA710 5G Connection issues

Yansey69 — Tue, 27 Feb 2024 07:59:53 GMT

I've just joined ee Internet and have the extra box for when the PlayStation on. I'm finding the Internet crashes upstairs in all the bedrooms. so we do a swap play stations upstairs and it goes down again. The extra Internet boost box is suppose to boost to stop it happening. Night time is another issue. Internet goes down early hours in the morning.

Re: Zyxel NR7101 + FWA710 5G Connection issues

James_B — Tue, 27 Feb 2024 08:07:34 GMT

Hi @Yansey69,

Welcome to the EE Community. 🙂

Do you have a fixed line or mobile broadband service with us?

James

Re: Zyxel NR7101 + FWA710 5G Connection issues

enjayaitch — Thu, 20 Jun 2024 16:14:03 GMT

Hello Steve

Just found your post - I have an NR7101 which has been rock solid for about 14 months - nearest 5G mast is some way away from us but I had 5 bars and 100Mbps+ at all times.

In the past few weeks it has started playing up (and also exhibited some strange behaviour like randomly switching off its Wifi network). It just feels like failing hardware, somehow.

Performed a couple of factory resets, updated to the latest firmware, tried some different configurations and it's now following a pretty consistent pattern: on restart it, it finds the 5G at 5 bars (-81); works fine for about 5 minutes, then starts dropping packets, then drops to LTE-A, where it seems to stay.

Did you get anywhere with Zyxel? It took me a long time to point the thing in the right direction and it's 3m up a telegraph pole (don't tell UKPN) so I was doing to just swap out the unit for a direct replacement on the existing bracket; but if there are better alternatives now I'd be interested to know. Or if EE have changed anything that's causing it, which would mean £600 down the loo.

Grateful for any further updates you have!

Cheers

Nick

Re: Zyxel NR7101 + FWA710 5G Connection issues

Stevep1987 — Thu, 20 Jun 2024 17:18:34 GMT

Hi Nick,

This was a painful thing to try and fix and to be honest I pretty much gave up and just put up with it. I went through the whole process with Zyxel and the short story is they eventually RMA’d the NR7101 for a exact replacement and I went thought the whole process up updating the firmware etc but again this just kept dropping connection or losing bands and therefore performance was poor. I then had to send the NR7101 back to the supplier which was PAINFULL and after 3 months got a refund.

I had a purchased the Zxyel FWA710 when I sent the NR7101 back and at first this one look promised but I still have daily issues with the internet going off. I set it to reboot daily at a fixed time and after that I can get speeds of up to 400mbps download but over the course of the day it drops bands and slows down until it reboots again the next morning. The logs are extremely vague too giving you zero insight into the problem but I just grin and bear it for another 12 months until I move house then I will change to fibre to the prem.

I’m waiting in hope that there is a new firmware which I’ll cure the issue but there doesn’t seem to be anything on the horizon.

Regards

Steve