topic Re: Slower internet after contract change 5GEE router in Mobile Broadband

Slower internet after contract change 5GEE router

david4444244 — Thu, 18 Jan 2024 09:44:32 GMT

Hi,

I had a 5GEE router on a 2-year contract. In November 2023 when my contract ended, I switched to a sim only "unlimited max" mobile broadband data plan. I had previously been getting a solid reliable 150mbps download, sometimes even as high as 220mbps. Lately my internet has been peaking at only 50 - 70 mbps. This isn't a one-off it's been going on for a while and I feel this happened around the time my contract changed. I am wondering if there is some setting on the EE side or in my router that is incorrect?

Thanks,

David.

Re: Slower internet after contract change 5GEE router

Christopher_G — Thu, 18 Jan 2024 12:04:35 GMT

Hi @david4444244

Welcome to the community.

There are no speed caps on that plan. Is this causing you any problems with your service?

Chris

Re: Slower internet after contract change 5GEE router

david4444244 — Thu, 18 Jan 2024 12:13:35 GMT

Hi Chris thanks for getting back to me. As I'm only getting a third of my previous speeds, I am finding it noticeably slower and sometimes streaming services buffer.

Re: Slower internet after contract change 5GEE router

Christopher_G — Thu, 18 Jan 2024 12:15:40 GMT

OK, thanks @david4444244

You shouldn't get buffering on 50-70mbps speeds. Are there any maintenance works in your area? You can check by popping your postcode into our coverage checker and hitting 'check status'.

Chris

Re: Slower internet after contract change 5GEE router

david4444244 — Fri, 19 Jan 2024 13:42:33 GMT

It's not buffering when I'm getting 50 - 70, that is just an example of the typical speed versus the 150 - 220 I was getting previously. It is going slower than 50 at times (I've seen 20) which is causing the buffering. The point I'm making is that since I changed my contract I am getting much lower internet speeds (typically 1/3 of what I was getting before but sometimes slower than that) and I want to understand the reason for that & solution. The drop in speed was noticeable enough for me to start running speedtests. I have checked the coverage checker and it says everything is fine. Nothing has changed my end besides the contract, which leads me to question if the account is setup correctly / somehow limited.

Re: Slower internet after contract change 5GEE router

Leanne_T — Fri, 19 Jan 2024 14:01:04 GMT

Thanks for coming back to us @david4444244

If you get in touch with our mobile guides on 07953 966 150 they will get the account looked into for you.

Leanne.