topic Re: Sim in Mobile Broadband

Sim

Mclauss — Sun, 14 Jan 2024 13:29:13 GMT

I bought a new sim and top-up 10 pounds but I can’t call or text

Re: Sim

Northerner — Sun, 14 Jan 2024 13:33:07 GMT

Hi @Mclauss

Are you currently in the UK.
Have you tried restarting your device.

Thanks

Re: Sim

Mclauss — Sun, 14 Jan 2024 13:39:58 GMT

I am outside uk. I tried to call 150, it doesn't let me. i have to contact them in chat. But I can't find to chat with them.

Re: Sim

Northerner — Sun, 14 Jan 2024 13:42:25 GMT

Hi @Mclauss

Did you activate the sim on the UK EE network. If not then the SIM will not work until it is activated in the UK on the UK network. There is no way around this requirement.

Thanks