topic Re: linking my 4G smart hub to my account in Mobile Broadband

linking my 4G smart hub to my account

LizzyT22 — Fri, 01 Sep 2023 09:48:36 GMT

How do I link my 4G smart hub to my account as can’t retrieve the passcode they send to the mobile number as it is in my HUB?. I have raised the query with EE, but still have no resolution.

Re: linking my 4G smart hub to my account

XRaySpeX — Fri, 01 Sep 2023 11:36:03 GMT

@LizzyT22 : Most mobile routers are capable of receiving texts. Login to it & look for the SMS section.

Re: linking my 4G smart hub to my account

LizzyT22 — Fri, 01 Sep 2023 14:31:00 GMT

Hi,

I have no idea how to log into my mobile router, are you able to advise me how to do that please and I will give it a try. I seem to remember it opening up a web page the first time I switched it on, but have never found my way back to that page since.

Thank you

Re: linking my 4G smart hub to my account

XRaySpeX — Fri, 01 Sep 2023 14:37:35 GMT

It should be on a label on it or under the battery cover or even in the Getting Started Guide.

Usually it's browse to http://192.168.1.1 from a device connected to it & login to it with username/pwd as "admin"/"admin" or with the admin password found on the label.

Re: linking my 4G smart hub to my account

LizzyT22 — Fri, 01 Sep 2023 16:12:20 GMT

Thank you so much, I followed this link and used the password off the back of the HUB and it worked. I manage to retrieve the text code and was able to link my device to the MYEE account. Thank you so much for your help and advice with this. Your advice was much better than what EE has given me!!!.

Re: linking my 4G smart hub to my account

XRaySpeX — Fri, 01 Sep 2023 17:12:41 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: linking my 4G smart hub to my account

alzcaseley — Thu, 11 Jan 2024 20:35:07 GMT

Thank you 👍