https://community.ee.co.uk/t5/Mobile-Broadband/Unable-to-unlock-BT-4G-Router/m-p/1341017#M28353 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2859346">@Michelin36</a>&nbsp;</P> <P>You'll need to speak to EE CS again about this issue if the automatic online process doesn't work.</P> <P>Thanks&nbsp;</P> Mon, 25 Dec 2023 09:40:16 GMT Northerner 2023-12-25T09:40:16Z https://community.ee.co.uk/t5/Mobile-Broadband/Unable-to-unlock-BT-4G-Router/m-p/1340968#M28350 <P>I have a pre 2021 BT 4G router and I am unable to unlock it. I have followed the unlock procedure and enter the IMEI, this either give me an error code which states "please try again,&nbsp;<SPAN>Sorry, something went wrong on our end. Please enter your IMEI again or come back later, or it takes me to the next stage and I get the unlock code. But when I click the next step at this point it takes me back to the start. I have contacted EE customer services who said they would send an email which never materialized.&nbsp;</SPAN></P><P><SPAN>Help</SPAN></P><P>&nbsp;</P> Sun, 24 Dec 2023 22:50:59 GMT https://community.ee.co.uk/t5/Mobile-Broadband/Unable-to-unlock-BT-4G-Router/m-p/1340968#M28350 Michelin36 2023-12-24T22:50:59Z https://community.ee.co.uk/t5/Mobile-Broadband/Unable-to-unlock-BT-4G-Router/m-p/1341017#M28353 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2859346">@Michelin36</a>&nbsp;</P> <P>You'll need to speak to EE CS again about this issue if the automatic online process doesn't work.</P> <P>Thanks&nbsp;</P> Mon, 25 Dec 2023 09:40:16 GMT https://community.ee.co.uk/t5/Mobile-Broadband/Unable-to-unlock-BT-4G-Router/m-p/1341017#M28353 Northerner 2023-12-25T09:40:16Z