topic Re: 4g wi fi in Mobile Broadband

4g wi fi

M500 — Thu, 21 Dec 2023 16:34:07 GMT

4g Wi-Fi down in ss12 area been saying 16 hours to fix
for the last five days this is a joke.

paying nearly £58 pound a month

Re: 4g wi fi

M500 — Thu, 21 Dec 2023 16:35:27 GMT

Please can someone do something

Re: 4g wi fi

bristolian — Thu, 21 Dec 2023 16:41:55 GMT

Use the "check status" option on https://coverage.ee.co.uk/coverage/ee in the first instance.

Then "keep me posted" or "report a problem" depending on the result.

Re: 4g wi fi

M500 — Thu, 21 Dec 2023 16:44:44 GMT

Been checking coverage checker since Saturday

when it said problem with coverage then Sunday it said aware of problem 16 hours to fix and still the same now

Re: 4g wi fi

M500 — Thu, 21 Dec 2023 16:46:36 GMT

No signal dropping out all the time

its shocking how they get away with it

Re: 4g wi fi

Christopher_G — Thu, 21 Dec 2023 17:02:56 GMT

Hi @M500

Our engineers will be working to get the problem fixed as soon as possible. We're sorry for any inconvenience. Thank you for your patience so far.

Chris

Re: 4g wi fi

M500 — Thu, 21 Dec 2023 17:07:31 GMT

I understand your engineers are working on fixing it

but since Sunday is a joke really no new updates just the same 16 hours to fix .

so how do I keep going with no reliable 4g Wi-Fi and paying nearly £58 per month

Re: 4g wi fi

Christopher_G — Thu, 21 Dec 2023 17:20:57 GMT

If you speak to our Technical Support team, they'll be able to check what is happening in your area and give you a more detailed explanation, @M500

Chris

Re: 4g wi fi

M500 — Thu, 21 Dec 2023 17:28:12 GMT

Hopefully your engineers will fix it

already spoken to technical support they just say we are aware of a problem so around we go again it’s the reason i started a contract with EE because they advertise as being the most reliable and having the strongest signal obviously not the case and with us needing it more than ever shame it’s so bad

Re: 4g wi fi

bristolian — Thu, 21 Dec 2023 17:32:04 GMT

Networks such as EE use carrier-grade equipment that's extremely reliable, and all operators have local outages from time-to-time, it's extremely difficult to maintain 100% uptime network-wide.

Re: 4g wi fi

M500 — Thu, 21 Dec 2023 17:35:32 GMT

I completely understand that but no service for five days.and no new updates is a bit much and then keep passing you around is not acceptable

Re: 4g wi fi

bristolian — Thu, 21 Dec 2023 17:44:46 GMT

Out of interest, what sort of update would you be looking for? Bearing in mind that specific details may be confidential and of little interest to most users.

Re: 4g wi fi

M500 — Thu, 21 Dec 2023 17:49:18 GMT

To be honest I would just like a decent service that’s reliable. Has for updates just not the same 16 hours to fix that’s been up for Five days I don’t find this unreasonable especially when you pay for a service

Re: 4g wi fi

M500 — Fri, 22 Dec 2023 06:21:20 GMT

Checked again this morning same response on coverage checker network problems 16 hours to fix .so on it goes again. Can’t get online when I can it’s so slow takes at least 10 minutes to load a page completely unusable.

Re: 4g wi fi

M500 — Fri, 22 Dec 2023 16:26:26 GMT

Still no fix and the same 16 hours seriously six days on

Re: 4g wi fi

Katie_B — Sat, 23 Dec 2023 07:41:56 GMT

I am sorry to hear the problem has not yet been resolved in your area @M500.

Our engineers will be working hard to get this fixed as quickly as possible.

Please keep checking the coverage checker for updates.

Katie

Re: 4g wi fi

M500 — Sat, 23 Dec 2023 08:06:14 GMT

Thank you hopefully it will get sorted it’s been over a week now.

Re: 4g wi fi

M500 — Sun, 24 Dec 2023 06:44:32 GMT

Another day and still the same over a week and still problems. Update as not changed still saying 16 hours this is seriously not acceptable please someone do something

Re: 4g wi fi

Chris_B — Sun, 24 Dec 2023 09:03:42 GMT

@M500 Like what ? They can not just wave a wand and make it work. If the mast is on private land they need the land owners permission to go on that land this will obviously delay fixing the issue if the land owners doesn’t give a timely response.

Re: 4g wi fi

bristolian — Sun, 24 Dec 2023 09:46:10 GMT

Access issues are one potential reason for repair delays, among many others. Very often faults that are delayed beyond the initial 2-3 days are caused by external or third party issues.

I've experienced the same "16hour" estimate from the status checker in the past, and it is unfortunately an estimate based on the majority of similar faults - I believe the wording also including a disclaimer that this can take longer.

Out of interest, do you have a complete loss of service, or just a degradation (slower speeds, reduced coverage etc)