topic Re: Unable to connect a chromebook to the ee network in Mobile Broadband

Unable to connect a chromebook to the ee network

larruu — Tue, 19 Dec 2023 15:29:12 GMT

Hello, i recently installed a Huawei B535-232 routerin my motorhome and purchased and inserted EE 120 data only sim this works with my iphone and ipad and my partners samsung smart phone and tablet but i cannot get the chromebook to connect. The chromebook recognises the router but gives error message cannot find gateway or tells me to sign into the network which when i click on, i get the message that the gstatic .com is not a secure website and won't let me connect to it. Can anyone point me in the right direction to resolve this problem. Thanks in advance for any suggestions.

Re: Unable to connect a chromebook to the ee network

Leanne_T — Tue, 19 Dec 2023 17:20:06 GMT

Hi @larruu

Thanks for coming here.

Can you connect the Chromebook to any other WiFi network?

Can you access any other sites when the Chromebook is connected to the router?

Leanne 🙂

Re: Unable to connect a chromebook to the ee network

larruu — Tue, 19 Dec 2023 18:48:22 GMT

Hi Leanne, yes, the chromebook connected to my house router (vodafone) and
previously to plusnet ,( after a call to their support IIRC) and BT before
that. I'm sure i accessed google and facebook when i first tried connecting
to the internet through the huawei/ee set up but i tried so many different
solutions now I have totally bambozzled myself.

Re: Unable to connect a chromebook to the ee network

Leanne_T — Tue, 19 Dec 2023 18:59:05 GMT

Thanks @larruu

Could you try forgetting the WiFi network and setting back up again, does this work for you?

Leanne.

Re: Unable to connect a chromebook to the ee network

larruu — Tue, 19 Dec 2023 19:11:22 GMT

Hi Leanne, tried that a bit earlier, the chromebook picks up the huawei
router and gives the message "connected no internet". I have had in the
course of various attempts and through using google troubleshooter had "
can't find gateway" and also " sign in to network" and when i have
clicked on that message I then get a message saying gstatic.com website is
not secure , which if I persist with trying to connect to the connection
gets timed out. cheers Laurie.

Re: Unable to connect a chromebook to the ee network

Christopher_G — Wed, 20 Dec 2023 07:53:30 GMT

Could you try moving the device around different parts of the motorhome please, @larruu? Has this happened in more than one location where you know there's a good mobile coverage?

Chris

Re: Unable to connect a chromebook to the ee network

larruu — Wed, 20 Dec 2023 13:30:22 GMT

Hi Chris, the hauwei router is in a fixed position and cannot be moved
without disconnecting the rooftop antenna leads, however the signal
strength is fine throughout the van between 3 and four bars. The problem is
not connecting the chromebook to the router, it is that when connected the
message displayed is "connected no internet " and sometimes " sign in to
network" all other devices connect immediately. If i go to diagnostics
the messages include "can't find gateway" and sometimes "captive portal
detected" regards Laurie Winter.

Re: Unable to connect a chromebook to the ee network

Christopher_G — Wed, 20 Dec 2023 13:36:54 GMT

OK, thanks @larruu

Do other devices connect to the router and work OK?

Chris

Re: Unable to connect a chromebook to the ee network

larruu — Wed, 20 Dec 2023 13:51:22 GMT

Yes no problems with an iphone, an ipad, a samsung A50, a samsung flip Z 5
and a samsung Tab A . All have connected immediately. regards L.

Re: Unable to connect a chromebook to the ee network

Christopher_G — Wed, 20 Dec 2023 13:57:22 GMT

Is your Chromebook on its latest software version, @larruu? What manufacturer made it?

Chris

Re: Unable to connect a chromebook to the ee network

larruu — Wed, 20 Dec 2023 14:05:22 GMT

I've got two, one is a five year ASUS and I've just got a new Samsung.
Neither will connect, both are up to date with software updates.

Re: Unable to connect a chromebook to the ee network

Christopher_G — Wed, 20 Dec 2023 14:24:48 GMT

OK, thanks @larruu

I'm not sure what is causing this problem. Since the same thing is happening with two devices, it may be worth speaking to our technical support team so they can help you with this.

Chris

Re: Unable to connect a chromebook to the ee network

larruu — Wed, 20 Dec 2023 15:37:23 GMT

Okay Chris, thanks for your time. I'll do as you suggest and contact the
tech support. cheers L