topic Re: EE Mobile Dongle EE72E Firewall in Mobile Broadband

EE Mobile Dongle EE72E Firewall

davess — Mon, 18 Dec 2023 12:39:11 GMT

Hi,

We have just started to use the EE72E mobile dongle. On the whole they just work and do what we need, however 1 of the main applications we use gets blocked by the device firewall. We have disabled the internet blocking, but this has made no difference. It is definitely a device issue, instead of SIM/network connection - We have placed the SIM into a different manufacturer dongle and the application works as it should.

Thanks

Re: EE Mobile Dongle EE72E Firewall

XRaySpeX — Mon, 18 Dec 2023 12:47:36 GMT

What is this application? What does it do?

Perhaps it needs port forwarding?

Re: EE Mobile Dongle EE72E Firewall

davess — Tue, 19 Dec 2023 12:03:05 GMT

Thanks for the quick reply.

The application is called Mpro5 and is used for recording fridge temperatures and similar things. The LAN IP filter is disabled, and for other mobile dongles or broadband connections we have not needed to setup an port forwarding or IP whitelisting.

Thanks

Re: EE Mobile Dongle EE72E Firewall

Leanne_T — Tue, 19 Dec 2023 16:11:54 GMT

Hi @davess

Thanks for coming to the community.

Where did you purchase the mobile WiFi device?

Has this worked previously?

Leanne 🙂

Re: EE Mobile Dongle EE72E Firewall

davess — Tue, 19 Dec 2023 16:14:55 GMT

@Leanne_T

We purchased them directly from EE earlier in the week. This has never worked with the EE dongle, however if I use the same SIM in a different dongle it all works fine.

Thanks,

Re: EE Mobile Dongle EE72E Firewall

Leanne_T — Tue, 19 Dec 2023 16:16:41 GMT

Thanks @davess

In this case, I would suggest getting in touch with our technical support guides who will be happy to get this looked into for you.

Leanne.

Re: EE Mobile Dongle EE72E Firewall

davess — Wed, 20 Dec 2023 11:18:59 GMT

Thanks @Leanne_T

I'll try giving them a call.