topic Re: High Packet loss in Mobile Broadband

High Packet loss

PARAGONIST — Wed, 27 Sep 2023 23:11:24 GMT

For the last week I experience random high packet loss when playing video games, usually it hapens for 2-3 seconds, but interval between spikes is variable, can be anything between 2 and 30min.

I`ve tried everything:
Windows update;
Network reset;
Network driver reinstall;
Reset router configuration;
Router update and downgrade;
I tested multiple games;
2 different PCs;
Multiple router devices - Mikrotik Chateau LTE18ax and 2 smartphones;
With ethernet and wifi;
2 different EE SIM cards.

I tested everything that I can from my end...

My speed and packet loss tests- examples
https://www.thinkbroadband.com/speedtest/1695856181381138855
https://packetlosstest.compacketloss command line pinging ee.co.ukDuring gameplay

Re: High Packet loss

James_B — Thu, 28 Sep 2023 11:09:04 GMT

Hi @PARAGONIST,

Welcome to the EE Community. 🙂

Does the network status checker report any problems in your area?

James

Re: High Packet loss

XRaySpeX — Thu, 28 Sep 2023 12:08:51 GMT

@James_B : That doesn't check fixed Home BB.

Re: High Packet loss

James_B — Thu, 28 Sep 2023 12:26:19 GMT

I believe @PARAGONIST is using an EE data SIM @XRaySpeX.

James

Re: High Packet loss

XRaySpeX — Thu, 28 Sep 2023 13:33:03 GMT

Ah, so he is.

Re: High Packet loss

PARAGONIST — Thu, 28 Sep 2023 13:54:26 GMT

Unfortunately there is no problems in the area.

Re: High Packet loss

PARAGONIST — Thu, 28 Sep 2023 14:01:11 GMT

I am using 2 Essential SIM cards, one is unlimited and the other one has a data cap, and both had packet loss in different devices.

Re: High Packet loss

James_B — Thu, 28 Sep 2023 14:47:08 GMT

Hi @PARAGONIST,

Please use the 'report a problem' option so our network team can take a look at this for you.

After submitting your report, you should receive an update with a day or two.

Thanks

James

Re: High Packet loss

PARAGONIST — Thu, 28 Sep 2023 15:58:55 GMT

Problem has been reported... Time to wait I guess

Re: High Packet loss

DrumDrummy — Tue, 05 Dec 2023 15:44:32 GMT

I'm getting this too. Did it get solved?

Re: High Packet loss

James_B — Tue, 05 Dec 2023 15:52:22 GMT

Hi @DrumDrummy,

Welcome to the EE Community. 🙂

Are you using fixed or mobile broadband service?

What sort of problems are you experiencing?

James