topic Re: EE 5G Smart Router in Mobile Broadband

EE 5G Smart Router

PeterGr1 — Fri, 01 Sep 2023 19:31:00 GMT

Re: EE 5G Smart Router

XRaySpeX — Fri, 01 Sep 2023 19:33:20 GMT

What about it?

Re: EE 5G Smart Router

PeterGr1 — Fri, 01 Sep 2023 19:36:39 GMT

I have recently started using the Smart 5G router

even though the signal is excellent, I need to reset the unit at least 3 times per day, as nothing will connect to the internet via the router, until it has been reset.

has anyone any suggestions

cheers

Peter

Re: EE 5G Smart Router

Christopher_G — Sat, 02 Sep 2023 08:05:48 GMT

Hi @PeterGr1

Welcome to the community.

Could you pop your postcode into our coverage checker and hit 'check status' please? It'll let you know if we're aware of any problems in your area.

Chris

Re: EE 5G Smart Router

PeterGr1 — Sat, 02 Sep 2023 08:23:01 GMT

Hi Christopher

I’ve done a speed check from my phone, I’m getting between 50/75mbs, plus once I reboot the router everything works ok for a while, so I doubt there a signal issue

Re: EE 5G Smart Router

Christopher_G — Sat, 02 Sep 2023 10:33:10 GMT

OK, thanks @PeterGr1

I suggest having a chat with our technical support team so they can look into this further for you.
Keep us updated on what happens please.
Chris

Re: EE 5G Smart Router

PeterGr1 — Sat, 02 Sep 2023 13:02:11 GMT

Thanks Christopher

I’ll definitely give them a call, need to wait until I have an hour or two to spare, sometimes it take absolutely ages to get through to speak to someone

Re: EE 5G Smart Router

Florriejones — Wed, 29 Nov 2023 22:42:51 GMT

I’ve recently upgraded from the standard terrible eve Wi-Fi to the new 5G smart hub. It’s worked for max 2 days.. it’s now flashing blue and white, can’t connect to Xbox online, and can only use browser for searches the mbps at one point was at 12!! The service we’ve had from ee at full whack £ has been terrible.

Re: EE 5G Smart Router

Christopher_G — Thu, 30 Nov 2023 07:40:22 GMT

Hi @Florriejones

Welcome to the community.

Have you tried restarting your router? Please also try popping your postcode into our coverage checker and hitting 'check status', it will let you know if we're aware of any problems in your area.
Chris