topic Re: How to switch plan in Mobile Broadband

How to switch plan

DevF — Mon, 27 Nov 2023 23:45:37 GMT

Hello,

I have an unlimited plan on my mobile since almost 3y, I'm off plan since 1y and I wanted to re-enter with the offer at 25 pounds a month including one add-on (unlimited calls, text and internet), but I can't............

I've put the item in the basket, and then I get this in the process or when I go back to the basket:

I can only click on "Shop" or "Manage account", but they are both useless, I can't do anything as such there.

I'm not able to subscribe to any new plan.........

What I'm supposed to do instead of queuing up in the call center?

It has a bit of a matter of urgency, considering that I already requested a new contract after having shared the PAC code, which I wish to withdraw...

Re: How to switch plan

Chris_B — Tue, 28 Nov 2023 00:16:52 GMT

@DevF If you’ve already given your pac code to a different network then you can not upgrade. You’ve already started the process of transferring your number to a different network.

Re: How to switch plan

DevF — Tue, 28 Nov 2023 00:43:10 GMT

@Chris_B thanks for the answer, but is this the reason why I'm seeing that screen?
What if I remove the new contract and then upgrade EE? Do you know how long should I wait before upgrading EE?

I'm not sure for how long that offer will remain available, I don't see info, apart being related to the Black Friday (not anymore), which is now ended... I also wonder if this offer is still valid 😅.

Re: How to switch plan

Katie_B — Tue, 28 Nov 2023 08:39:22 GMT

Hello @DevF.

I would recommend giving the network who you have provided your PAC code to a call.

They will be able to advise you if they can stop the number transfer and cancel your plan.

Katie