topic Re: 5GEE router password not working in Mobile Broadband

5GEE router password not working

dheer1436 — Mon, 27 Nov 2023 21:43:04 GMT

I am trying to connect Philips Hue lights to the app but it requires a 2.4ghz wifi connection and it can be done if I can access to 5GEE router by changing the Wi-Fi setting to 2.4ghz. When I try to log in it keep on showing 'incorrect password' I have tried to reset the router but no luck. I have been using the original password and never used or changed to another password. If anyone can help me out and navigate me how to log in/change to 2.4ghz settings please? Many Thanks!

Re: 5GEE router password not working

XRaySpeX — Mon, 27 Nov 2023 21:49:38 GMT

@dheer1436 : You are trying to login with the admin pwd, not the WiFi pwd?

The admin pwd should be found on a label on it or under the battery cover.

Re: 5GEE router password not working

dheer1436 — Mon, 27 Nov 2023 21:53:19 GMT

Thanks for the prompt reply. Yes I have been trying the admin password

Re: 5GEE router password not working

XRaySpeX — Mon, 27 Nov 2023 21:56:39 GMT

You've done a hard reset, not just a reboot?

Re: 5GEE router password not working

dheer1436 — Mon, 27 Nov 2023 22:02:59 GMT

I have done hard reset as well by pressing micro button underneath the router 😞

Re: 5GEE router password not working

Leanne_T — Tue, 28 Nov 2023 08:27:49 GMT

Hi @dheer1436

Thanks for trying this.

Did you try a pin or pen to press the factory reset button?

Leanne 🙂

Re: 5GEE router password not working

dheer1436 — Tue, 28 Nov 2023 18:39:58 GMT

Hi, yeah thats how I managed to reset the router

Re: 5GEE router password not working

Christopher_G — Wed, 29 Nov 2023 08:11:27 GMT

OK, thanks @dheer1436

If it still isn't working, I'd recommend speaking to our technical support team.

Chris

Re: 5GEE router password not working

dheer1436 — Wed, 29 Nov 2023 08:23:09 GMT

I called them yesterday no luck I’m hopeless I’m sure there is away to fix but EE doesn’t know how to.

Re: 5GEE router password not working

Christopher_G — Wed, 29 Nov 2023 14:36:43 GMT

What happened on the phone call, @dheer1436? What did they try with you?
Chris

Re: 5GEE router password not working

zedrake — Thu, 28 Dec 2023 17:43:07 GMT

Ive got an identical issue. Among plenty of others with this device. But what is the fix for my password not working?! @Christopher_G @Leanne_T

Re: 5GEE router password not working

Christopher_G — Fri, 29 Dec 2023 07:54:20 GMT

Hi @zedrake

Have you tried resetting the router?

Chris