topic Re: Random websites blocked in Mobile Broadband

Random websites blocked

hellothesmartb — Thu, 23 Nov 2023 10:50:14 GMT

I have a dongle that I use at work and for some reason, very random websites ( definitely not spam websites) are blocked. I know it's the internet dongle blocking them because if I swap to my phone hotspot (not with EE), they work fine.
I've followed the 'unblocking' guidance found on here but it's not led anywhere (I don't think they offer this service anymore) so where do I go for support - other than ringing EE? I have disability needs and ringing is a problem for me so isn't really an option. I've used the chat function before but I can't seem to find it now.

Re: Random websites blocked

Northerner — Thu, 23 Nov 2023 10:56:58 GMT

Hi @hellothesmartb

What is the message on the blocked sites. This will give you an idea of the issue.

Mostly this either your content lock or virus software.

Thanks

Re: Random websites blocked

hellothesmartb — Thu, 23 Nov 2023 11:04:59 GMT

"ERR_ADDRESS_UNREACHABLE"

It's reachable on all other internet though. I should have mentioned, I'm a web developer 🙂

Re: Random websites blocked

Northerner — Thu, 23 Nov 2023 11:13:22 GMT

Hi @hellothesmartb

Have you tried a different browser and cleared your browser cache.

That error is normally a DNS issue. Try restarting your router.

Thanks

Re: Random websites blocked

hellothesmartb — Thu, 23 Nov 2023 11:37:19 GMT

Yes, I clear my cache several times a day and tried different browsers; all standard things for a web developer to try. My router is a dongle, it restarts daily. It's not a DNS issue on the website side, it's only not working via the dongle. And there's more than one site doing it.

Re: Random websites blocked

Christopher_G — Thu, 23 Nov 2023 12:50:58 GMT

Are you able to try the dongle in a different device, @hellothesmartb? Just to see if you have the same issues with the same sites?

Chris

Re: Random websites blocked

hellothesmartb — Thu, 23 Nov 2023 12:55:32 GMT

That's a good idea, I'll try it when I get back home.
Still doesn't help me at work though as I need it to work there.

Re: Random websites blocked

hellothesmartb — Mon, 27 Nov 2023 10:54:11 GMT

Tried it at a different location and the same issue so it's definitely the dongle causing the issue and the not the websites.

Re: Random websites blocked

Christopher_G — Mon, 27 Nov 2023 11:08:20 GMT

Did you try the dongle in a different device, @hellothesmartb?

Chris

Re: Random websites blocked

hellothesmartb — Mon, 27 Nov 2023 11:09:38 GMT

I did - different device and location.

Re: Random websites blocked

Christopher_G — Mon, 27 Nov 2023 12:55:14 GMT

OK, thanks @hellothesmartb

I think it's going to be best if you speak to our technical support team now. They'll be able to check everything from our side an run through some tests with you.
Chris

Re: Random websites blocked

hellothesmartb — Mon, 27 Nov 2023 14:52:36 GMT

Thank you, Chris 🙂

Re: Random websites blocked

richmartin — Tue, 12 Nov 2024 21:16:59 GMT

Did they fix it? If so, what did you have to say because they keep telling me that it's a change I've made to a website.

Thanks!

Re: Random websites blocked

Linzi_H — Wed, 13 Nov 2024 08:10:38 GMT

Hi @richmartin

Welcome to the community.

Has our team made sure you have no parental controls added to your account?

What next steps were advised when you spoke with us last?

Linzi

Re: Random websites blocked

hellothesmartb — Mon, 18 Nov 2024 10:46:52 GMT

Hiya, they didn't but I changed to a monthly business package and that seemed to be better.