topic Mini Wi-Fi adding credit in Mobile Broadband

Mini Wi-Fi adding credit

Tommyteddy1973 — Sun, 26 Nov 2023 03:01:56 GMT

I have 30 squids credit to add to my mini Wi-Fi portable but every time I go to cash it in the add on option will not let me add it on ( if that makes sense) tried for two days now. Anyone else having this problem? Or can direct me

Re: Mini Wi-Fi adding credit

XRaySpeX — Sun, 26 Nov 2023 04:18:36 GMT

@Tommyteddy1973 : Is ir the adding of the money credit you can't do or the buying of a data add-on? Which is it?

Re: Mini Wi-Fi adding credit

Tommyteddy1973 — Sun, 26 Nov 2023 04:22:27 GMT

Hi it’s the adding of the data credit. I’ve got credit on my account but it will not let me purchase data using it. It’s happy to take my money for add ons or top up.

Re: Mini Wi-Fi adding credit

Katie_B — Sun, 26 Nov 2023 08:22:13 GMT

Hi @Tommyteddy1973.

Welcome to the community.

If you are unable to purchase data using your credit I'd recommend giving us a call so our customer care team can look into this for you.

The team will also help with the purchase.

Katie

Re: Mini Wi-Fi adding credit

XRaySpeX — Sun, 26 Nov 2023 12:13:19 GMT

Look at http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what data add-ons are available.