topic EE 5g router in Mobile Broadband

EE 5g router

Llayton2001 — Thu, 23 Nov 2023 19:17:37 GMT

My ee 5g router has had a green power light, but a red network type and red internet light on all day, I have unplugged, turned off, took the SIM card out and reset the router loads and nothing has changed

Re: EE 5g router

James_B — Fri, 24 Nov 2023 08:56:11 GMT

Hi @Llayton2001,

Welcome to the EE Community. 🙂

Are you still seeing the same issue this morning?

Do you have an EE phone? If you have, is that having any connection issues?

James

Re: EE 5g router

Llayton2001 — Mon, 27 Nov 2023 15:44:32 GMT

Yeah I’m still getting the same issue, I have an ee SIM card in my phone as well and that is working perfectly fine just the one in the 5g router isn’t working

Re: EE 5g router

James_B — Mon, 27 Nov 2023 18:49:38 GMT

Hi @Llayton2001,

What happens if you switch SIM cards between your phone and router?

Do you get service on either?

James

Re: EE 5g router

Llayton2001 — Mon, 27 Nov 2023 18:54:25 GMT

If I put my phone sim in the router, the router works but if I put the sim from my router into my phone, my phone says no sim

Re: EE 5g router

James_B — Mon, 27 Nov 2023 18:58:45 GMT

Thanks for confirming @Llayton2001

That rules out a fault with the router itself. The issue must be SIM or account related.

Please get in touch with Customer Care so a member of the team can take a quick look at your account.

They'll be happy to help. 🙂

James

Re: EE 5g router

XRaySpeX — Mon, 27 Nov 2023 21:08:18 GMT

Is it on contract or PAYG?