topic Re: Phone sim put into mifi router won't connect ro the internet in Mobile Broadband

Phone sim put into mifi router won't connect ro the internet

philippaterson — Thu, 23 Nov 2023 01:44:29 GMT

Re: Phone sim put into mifi router won't connect ro the internet

James_B — Thu, 23 Nov 2023 09:34:14 GMT

Hi @philippaterson,

Welcome to the EE Community. 🙂

Is it an EE router?

James

Re: Phone sim put into mifi router won't connect ro the internet

philippaterson — Thu, 23 Nov 2023 09:50:33 GMT

Over the last 9 years I have successfully used a number of ee standard phone sims in a number of ee and non-ee mifi routers. When the latest ee sim came to end of contract I decided to get a deal from ee for a new phone with a sim for a similar price to the previous sim only deal.

When I use that sim in a mifi (ee or non ee model) it refuses to connect to the Internet. It will connect when in the phone.

Re: Phone sim put into mifi router won't connect ro the internet

philippaterson — Thu, 23 Nov 2023 09:52:27 GMT

When I use that sim in a mifi (ee or non ee model) it refuses to connect to the Internet. It will connect when in the phone.

Re: Phone sim put into mifi router won't connect ro the internet

James_B — Thu, 23 Nov 2023 10:19:51 GMT

Thanks for the extra details @philippaterson

I was wondering if it could be a problem with the routers APN settings if it was a non EE device.

I'd recommend contacting Technical Support so a member of the team can take a look at this for you.

They'll be happy to help. 🙂

James

Re: Phone sim put into mifi router won't connect ro the internet

philippaterson — Thu, 23 Nov 2023 17:38:09 GMT

Thanks for the reply. I'll look into APN settings.

Re: Phone sim put into mifi router won't connect ro the internet

Leanne_T — Thu, 23 Nov 2023 17:45:08 GMT

Let us know how you get on @philippaterson

Leanne 🙂

Re: Phone sim put into mifi router won't connect ro the internet

philippaterson — Thu, 23 Nov 2023 19:54:24 GMT

Thanks, the APN settings were the problem