topic Re: Portable EE 4G MiFi WiFi Device - OCT 2023 in Mobile Broadband

Portable EE 4G MiFi WiFi Device - OCT 2023

TinkerTailor — Sat, 21 Oct 2023 15:17:17 GMT

A) Can anyone provide the model number + product code and full model identifier, for the latest/most-current 4G MiFi device I can purchase from EE?

B) What is the product support life of this current model? How can I find out?

(Given that such devices need the occasional patching/firmware-update, I think this is a reasonable question. I do not want to purchase if it will only be supported for another 6/12/24 months before support is pulled).

C) Who is the origional manufacturer & what is their model, that this EE variant is based off?

Re: Portable EE 4G MiFi WiFi Device - OCT 2023

Christopher_G — Sun, 22 Oct 2023 07:58:10 GMT

Hi @TinkerTailor

Is it the Smart 4G Hub that you're looking for the information on?

Chris

Re: Portable EE 4G MiFi WiFi Device - OCT 2023

TinkerTailor — Sun, 22 Oct 2023 14:47:24 GMT

https://ee.co.uk/broadband/pay-monthly-mobile-broadband-gallery/4g-wifi-details

Portable Wifi.

Before responding, please re-read A, B, C.

My questions are quite specific.

Thank you for your response,

Re: Portable EE 4G MiFi WiFi Device - OCT 2023

Christopher_G — Sun, 22 Oct 2023 15:03:08 GMT

Hi @TinkerTailor

I've posed your questions to our device specialists. I'll post back here once I get the answers for you.

Chris

Re: Portable EE 4G MiFi WiFi Device - OCT 2023

TinkerTailor — Tue, 24 Oct 2023 19:52:55 GMT

Christopher_G,

Thanks for chasing up.

Any updates?

Re: Portable EE 4G MiFi WiFi Device - OCT 2023

TinkerTailor — Mon, 30 Oct 2023 11:23:17 GMT

Dear Chris,

Hope you're well.

Its been about 10 days.

I would like to buy the product (if it suits).

Can you please provide an update?

Re: Portable EE 4G MiFi WiFi Device - OCT 2023

Christopher_G — Mon, 30 Oct 2023 11:34:30 GMT

Hi @TinkerTailor

Sorry for the delay. I do have some answers for you:

The device is covered by a 2 year manufacturer warranty, which our technical support team would be able to assist you with, if you were to have any problems with the device. I'm awaiting the specific information on model number etc. I'll post here once I have confirmation. Thanks for your patience so far.

Chris

Re: Portable EE 4G MiFi WiFi Device - OCT 2023

TinkerTailor — Wed, 08 Nov 2023 15:51:17 GMT

Dear Chris,

Significant time has elapsed.

It is an EE product I have asked for assistance with.

I wish to purchase one.

I have some reasonable questions.

I am asking you to escalate me to the complex care team or executive office please, if it looks like the information pathways available to you are not working out.

Warm regards and respects,

Re: Portable EE 4G MiFi WiFi Device - OCT 2023

Christopher_G — Tue, 14 Nov 2023 12:48:17 GMT

I'm really sorry about how long this is taking to get an answer, @TinkerTailor.

I've sent you a private message, please have a look and get back to me.

Thanks

Chris

Re: Portable EE 4G MiFi WiFi Device - OCT 2023

Eddy2760 — Tue, 14 Nov 2023 13:12:14 GMT

Hey 👋

current model is the

EE 4GEE Mini Mobile WiFi (2023)

- With this hotspot, you can have fast WiFi anywhere– it connects to EE's 4G network for snappy browsing
- It can connect to 20 devices, so your whole family can be online at the same time
- The compact and lightweight EE Mini is perfect for working on-the-go, or just catching up on your favourite shows

- Can be pay as you go or contract

general

Weight

85 g

Colour

White

Box contents

- EE 4GEE Mini Mobile WiFi (2023)
- Battery
- USB cable
- User guide

Dimensions

92 x 62.5 x 92 mm (H x W x D)

Manufacturer's guarantee

1 year (or as stated by the EE Representative 2years so this is probably the contract route and the 1 year is pay as you go)

device information

Wireless connectivity

WiFi

Wired connectivity

Micro USB

Device type

Mobile WiFi

power

Power source

Built-in rechargeable battery

Battery life

Up to 8 hours standby time

Hope this helps

Re: Portable EE 4G MiFi WiFi Device - OCT 2023

Christopher_G — Wed, 15 Nov 2023 11:08:42 GMT

Hi @TinkerTailor

I see you've been given some great product information. Here is the information that I've been able to find:

Description: 4G WIFI
Model: EE72e
EE part Number: 300030846

Our Technical Support team can support you with any faults you may have with the device and there's a 24 month warranty.

Chris

Re: Portable EE 4G MiFi WiFi Device - OCT 2023

TinkerTailor — Tue, 19 Dec 2023 14:49:42 GMT

Got my new MiFi Device from the EE store today.

Put my wife's sim (Sim Only) in the device (40gb, utl, utl).

I am able to access the MIFI device's settings page (via wifi) from my iphone. I can access the device settings.

The devices "Connections/Network" tab, says it is connected to the EE network.

But when I try to browse the internet (through the mifi device) on my iphone - it says there is no connection.

What do I need to do?

(There is 39GB left for the month ahead).

What am I doing wrong?

Re: Portable EE 4G MiFi WiFi Device - OCT 2023

Leanne_T — Tue, 19 Dec 2023 15:51:40 GMT

Hi @TinkerTailor

Thanks for coming here.

Does the SIM connect to the internet in another device?

Have you restarted the router?

Leanne.

Re: Portable EE 4G MiFi WiFi Device - OCT 2023

TinkerTailor — Thu, 21 Dec 2023 16:43:55 GMT

Okay, so I worked out that it's the VPN on my phone, that was causing the issue.
It's up and running now.

I need one final bit of support.

Its both Important & Urgent.

The MiFi device has arrived and is working.

I plan to unlock it (so that I have flexibility in the future).

I will be using it with an EE sim for the next year at least. But on occasion, if I am located somewhere where EE's signal happens to be weak, but another providers is stronger (e.g deep inside a hospital wing) I may need to temporarily use another network.

The MiFi device was not bought on contract. It was a Device-only purchase.

I need your answers to be precise and accurate please.

I will be undertaking actions that will be dependant upon your answer to this question:

If I get the Mifi Device Unlocked by EE (I'm assuming its locked at arrival) will it still receive security/firmware updates when they are released?

It's important to me, that my devices are fully patched with any security patches/firmware updates released by the manufacturer in a timely fashion.

I want my devices to be as secure as possible.

I would like to know (conclusively), that if I get EE to unlock the device - will it still receive security patches/firmware updates that can be installed successfully.

I'm very grateful for your continued support.

TinkerTailor

Re: Portable EE 4G MiFi WiFi Device - OCT 2023

Christopher_G — Thu, 21 Dec 2023 17:41:37 GMT

Hi @TinkerTailor

Yes, the device will still continue to be supported for software updates, even when unlocked.

Chris

Re: Portable EE 4G MiFi WiFi Device - OCT 2023

XRaySpeX — Thu, 21 Dec 2023 21:46:40 GMT

@TinkerTailor wrote:

I plan to unlock it

No need! Device sold nowadays are sold unlocked.

Re: Portable EE 4G MiFi WiFi Device - OCT 2023

TinkerTailor — Mon, 01 Jan 2024 15:44:51 GMT

Okay,

@Christopher_G Thank you for your continued support thus far.

I am close to the of my line of enquiry.

The Mifi device I received is:

4G WIFI - Model: EE72e

A) Are they unlocked at the point of delivery?

B) How do I check?

C) Do they lock to the network of any sim, you first put in?

D) If yes, what is the correct unlock procedure?

E) Where can I get a breakdown of the technical specifications of this unit? (Upload/download speeds etc).

Many thanks & Happy New You to everyone that choose to help and contribute.

TinkerTailor

Re: Portable EE 4G MiFi WiFi Device - OCT 2023

XRaySpeX — Mon, 01 Jan 2024 20:40:26 GMT

Yes. All devices sold today are unlocked by Ofcom edict.
Put another network's SIM in it & see if it works.
No.
N/a
@Eddy2760 's post is probably as close as you can get.

Re: Portable EE 4G MiFi WiFi Device - OCT 2023

StuWinstone — Sat, 04 Jan 2025 17:11:41 GMT

I have 2 of these 4G Wifi mini router .

1 is working ok the other iam stuck with flashing RED/White light ?

the booklet is vague here . Need some help despite doing 10sec reset .

i can't access it via 192.168.1.1.

Be glad of any tips to fix this as am disable and housebound .

Product :4G Wifi

Model :EE72E

Manufacture :EE ltd

Description 4G Wifi , EE72EE

i got Mac code :

Made in CHINA !

Re: Portable EE 4G MiFi WiFi Device - OCT 2023

XRaySpeX — Sat, 04 Jan 2025 18:47:48 GMT

@StuWinstone : Having done a Factory Reset what happens when you access it via http://192.168.1.1 ?