topic Re: EE broadband in Mobile Broadband

EE broadband

EllieW1 — Mon, 13 Nov 2023 21:26:24 GMT

Hi, I’m trying to link my broadband on the app but when it asks for my billing account number, I’m putting in my account number on the card I get my bills taken from however it says it’s incorrect… we’ve had this EE broadband for a year now but just wanted to change a few things hence why I’m linking it up to manage my account but its not letting me… I don’t have a landline (yes I’ve tried my mobile number that is linked but doesn’t work). I don’t know what else to try. Any ideas?

Re: EE broadband

XRaySpeX — Mon, 13 Nov 2023 23:20:32 GMT

@EllieW1 : Have you not looked at your BB bills all year? Your BB a/c no. is at the top of them.

What is it you want to change? There's not much you can change of your BB in it, other then the billing method.

Re: EE broadband

EllieW1 — Mon, 13 Nov 2023 23:27:19 GMT

The bills come out of our account perfectly fine each month so didn’t think there was any need to look into it every month. we want to change our privacy settings because for some reason -only just noticed whilst trying to book a tattoo- it’s got child protection on it and want to take it off that’s all, just annoying. We’ve got our BB account number but that’s not what it’s asking for. It’s asking for our billing account number but for some reason it’s says there’s an error… not too sure as to why because on our bill it says the account number and obvs I know my debit card account number but it’s just not playing ball…

many thanks for the reply

Re: EE broadband

XRaySpeX — Mon, 13 Nov 2023 23:34:23 GMT

Your BB a/c no. is your billing a/c no for your BB & separate from any bank card nos.

There are no parental controls on BB but did you install Norton Family when you got your BB? It's that on your devices that will control any child protection.

Re: EE broadband

Eddy2760 — Mon, 13 Nov 2023 23:45:38 GMT

Hey 👋

If you log into your online account on the EE website, tap the 3 lines top left and select home, then select Bill and Payments, then select see your broadband bill… your account number will be there 👌

hope this helps 👌

Re: EE broadband

EllieW1 — Tue, 14 Nov 2023 00:02:14 GMT

I’ve tried the a/c number as my billing number but it still doesn’t work. If there’s no parental control then I don’t understand as to why it comes up with this -see attached image below- by the way that isn’t my phone number and when I try to change it to mine it just says that my number is invalid. I’m really confused as to all of this. I haven’t got parental lock on anything else. If I turn my WiFi off and use my 5G data on my phone it works perfectly fine it’s just when I connect to the EE 5GEE rota.
many thanks

Re: EE broadband

EllieW1 — Tue, 14 Nov 2023 00:04:10 GMT

Hi, I’ve had a look at what you’ve said but I can’t see my bill payments as I haven’t linked up any devices yet on the app. I have a 5GEE EE rota that I’m trying to link up to manage it but I’m having trouble with my ‘billing account number’.
many thanks for the reply

Re: EE broadband

Eddy2760 — Tue, 14 Nov 2023 00:13:10 GMT

Have you registered for any online account with Ee via their website?

www.ee.co.uk

if not I would suggest signing up

for an account and then logging in on your app with the account you just set up online 👌

Re: EE broadband

EllieW1 — Tue, 14 Nov 2023 00:16:59 GMT

Hi, yes I have signed up an account but I haven’t linked my 5GEE rota on to my account. My mobile phone is not with EE I don’t haven’t anything with EE apart from this BB so all I need to do is put the BB onto my account to see my bills and payments and to manage it but it’s not letting me. My account hasn’t got anything on it, all it has is links to purchase other items or a link to link my BB to my account if that makes any sense.
many thanks

Re: EE broadband

Eddy2760 — Tue, 14 Nov 2023 00:32:06 GMT

Just to be clear, Is it normal broadband/fiber you have or is it the 5G EE router you have set up?

If it’s the 5G router, the mobile number you tried earlier… is it the number that’s installed in the 5G router?

Re: EE broadband

EllieW1 — Tue, 14 Nov 2023 00:36:46 GMT

It’s a 5G EE router sorry… does this change what I’ve been doing? This might explain why it’s not working. Sorry I’m not very clever at these sort of things, I just assumed it was a broadband…. What mobile number are you relating to? The only phone number that is connected to my router is my mobile number and it’s not the one that is pictured on an above reply.
many thanks

Re: EE broadband

Eddy2760 — Tue, 14 Nov 2023 00:40:49 GMT

It does indeed I believe lol, and no need to apologise lol.
With the 5GEE router there would have been a sim card installed in it during the setup. Thats the number you need to type in under link a mobile to the account 👌

Re: EE broadband

XRaySpeX — Tue, 14 Nov 2023 00:49:11 GMT

@EllieW1 wrote:

it’s just when I connect to the EE 5GEE rota.

Ah, there's your answer! You don't have fixed BB but a mobile router which contains a mobile SIM. What I said about parental controls before applies only to fixed BB. Mobile SIMs can have Content Lock applied.

You don't use an a/c no. to link a mobile router. It counts as a mobile, not Broadband, for which you just link its SIM's mobile no. The mobile no. you see in your 2nd image is the mobile no. of your mobile router & it will need Content Unlocking.

Re: EE broadband

EllieW1 — Tue, 14 Nov 2023 00:43:52 GMT

Oh this would make sense! Where do I find the SIM card or it’s number? Is it in the router itself, if so I’ll have a look in the morning!
Thank you for being so helpful and patient with me 😄

Re: EE broadband

XRaySpeX — Tue, 14 Nov 2023 00:47:30 GMT

Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.

Re: EE broadband

Eddy2760 — Tue, 14 Nov 2023 00:52:40 GMT

lol no worries 😉.
do you still have the packaging by any chance?
if you do the SIM card would have come in a little packet with the mobile number included.

If nit then you can get while connected to the WiFi through the settings,

Open a web browser/safari and type 192.168.1.1, this should open up the EE hubs settings.

The user name is normally admin (all lower case) and the password should be on the bottom of the router 👌

when logged into the router you should be able to see messages and there you should find your mobile number, If not you should be able to send a message to yourself (your normal mobile) thus giving you your router number to type in and link you tour account via add mobile to account 👌

hope this helps 👌

Re: EE broadband

XRaySpeX — Tue, 14 Nov 2023 00:57:32 GMT

@Eddy2760 : Most EE mobile routers do not allow you to send texts directly out unless you are replying to an incoming text.

Re: EE broadband

EllieW1 — Tue, 14 Nov 2023 00:57:56 GMT

Hi, yes I’ve managed to get my number now that’s all fine. I went onto try and unlock the content but it’s now telling me my bank details are wrong. I might just have to go into a store and get them to do it because I don’t know what’s wrong with it…
Unless you have any more ideas…

many thanks

Re: EE broadband

Eddy2760 — Tue, 14 Nov 2023 01:08:09 GMT

lol erm…

The account you’re inputting, is it a joint account ? If so have you tried your partners details etc as earlier you said “we’ve had this broadband for a year”.

Re: EE broadband

Eddy2760 — Tue, 14 Nov 2023 01:10:12 GMT

Also apologies I can’t see any pictures on my end lol it’s just coming up as blanks lol 😂