topic Re: Smart 4G Hub Lost password settings. Reverted to factory settings. in Mobile Broadband

Smart 4G Hub Lost password settings. Reverted to factory settings.

Summers3 — Thu, 02 Nov 2023 08:46:41 GMT

Hi,

I was wondering if anybody had experienced the Smart 4G Hub losing password settings and reverted to factory settings?

All that was done is that it was turned off at the power socket, which surely shouldn't make this happen?

The reset button is not pressed and there is no water ingress or condensation which I have seen on some other posts.

The settings had been saved and were working fine for a couple of weeks.

Should I be asking for a new router?

Leanne_T — Thu, 02 Nov 2023 11:22:36 GMT

Thanks for coming to the community.

Has this happened more than once?

Is this router working once the details have been reset?

Leanne.

Summers3 — Thu, 02 Nov 2023 11:34:08 GMT

It works with the orignial factory password.

So far it has done this once.

The problem is, it is in a holiday rental, so now I am afraid if I change it, it will revert back again.

This is after I was sent out a faulty router previously which simply did not connect. Not impressed with EE Broadband so far.

Have you had the same issue?

Leanne_T — Thu, 02 Nov 2023 11:36:18 GMT

In this case, I would suggest getting in touch with our customer care team who can run through some troubleshooting with you.

Leanne.

Summers3 — Thu, 02 Nov 2023 11:40:02 GMT

Cool, will do. Thanks.

Leanne_T — Thu, 02 Nov 2023 11:41:33 GMT

No problem @Summers3

Let me know how you get on 🙂

Leanne.