topic Re: cancel contact in Mobile Broadband

cancel contact

deano8393 — Wed, 01 Nov 2023 23:19:47 GMT

I have been trying to cancel my contract now over 3 weeks because I was firstly miss sold an ee mini wifi box

had several competitions with 3 ee customer service reps and promised this and that

After over 4 hours of phone calls and web chats I still can't cancel my contact

please stay away from this nightmare company and go somewhere else

Re: cancel contact

Chris_B — Thu, 02 Nov 2023 08:13:29 GMT

@deano8393 what are the reasons of why you cannot cancel your contract ?

Re: cancel contact

Christopher_G — Thu, 02 Nov 2023 08:41:01 GMT

Hi @deano8393

Welcome to the community.

Did the customer service team agree to cancel the contract free of charge?

Chris

Re: cancel contact

deano8393 — Thu, 02 Nov 2023 09:08:21 GMT

hi Chris

First my wifi box didn't work and the gentleman that sold it to me dean would answer my emails

I contacted customer services and talked to Karen who tried to give a account number but still my wifi box didn't work

I again contacted customer services and was talking to martina who discovered I was paying £52 a month for 125gb which was far too much

she then sent out another sim which I got yesterday and again no signal

I sent emails to martina but again no reply

I then spent nearly 2 hours on a Web chat only for that person who I was chatting to completely turn off the chat at 2300hrs

so I want to cancel everything to do with ee and send back my box

Re: cancel contact

Christopher_G — Thu, 02 Nov 2023 09:14:02 GMT

I'm sorry to hear of your experience, @deano8393

I recommend speaking to our Mobile Care team on 150 so that they can look into this further and organise a return, if possible.

Chris

Re: cancel contact

deano8393 — Thu, 02 Nov 2023 09:16:35 GMT

more run around tactics I cant keep doing this

why can't you read my notes and cancel it now

Re: cancel contact

Christopher_G — Thu, 02 Nov 2023 09:43:54 GMT

This is a public community forum and we don't have access to your account, @deano8393. The Mobile Care team do have access and will be able to look into this further for you.

Please keep us updated on what happens.

Thanks

Chris