topic Re: Separating 2.4 from 5g on white smart hub router in Mobile Broadband

Separating 2.4 from 5g on white smart hub router

ukhardwoods — Sun, 29 Oct 2023 14:56:58 GMT

Hi, I'm trying to connect a new device which needs 2.4GHz to set up.

I know I can temporarily disable 5G on my router and have logged into admin page, and located the toggle which allows me to disable.

When I click to 'apply changes' a red 'unsuccessful' message appears. Why is this so?

I've cleared cache & cookies.

Help appreciated

Mustrum — Sun, 29 Oct 2023 19:40:12 GMT

@ukhardwoods are you trying to do this in the advanced section?

Have you tried another browser?

ukhardwoods — Mon, 30 Oct 2023 07:19:13 GMT

Hi and thanks for your help.

I've tried on Safari and Chrome.

I attach a screen shot of my mobile screen (which does the same).

The settings I find are under WIFI; BASIC.

Under ADVANCED the settings do not have toggles.

Mustrum — Mon, 30 Oct 2023 08:55:31 GMT

Thanks @ukhardwoods I suspect it is also the other changes you have made that the router does not like.

Changing the SSID is not a problem, but then you have also turned off the Broadcast SSID and with no security - I really would not recommend that.