topic MOBILE ACCESS :BT WIF X is unauthorised? Why? in Mobile Broadband

MOBILE ACCESS :BT WIF X is unauthorised? Why?

karaokeguitar — Sat, 28 Oct 2023 13:46:53 GMT

I see EE Wifi and EE WIFI X listed on my mobile but it says not authorised?
WHy am I unable to use these ? I was under the impression I could, and if so HOW ?

Re: MOBILE ACCESS :BT WIF X is unauthorised? Why?

Katie_B — Sun, 29 Oct 2023 10:31:30 GMT

Hello @karaokeguitar.

Welcome to the community.

What phone are you using?

Katie

Re: MOBILE ACCESS :BT WIF X is unauthorised? Why?

karaokeguitar — Mon, 30 Oct 2023 13:52:36 GMT

I am using a Galaxy S5 .I seem to be refused access using the email and password I can sign into EE on line with.What is missing? I would have thought the fact that my phone recognises these wi fi exist(or do they) that I have access as I am a broadband customer ?

Re: MOBILE ACCESS :BT WIF X is unauthorised? Why?

karaokeguitar — Mon, 30 Oct 2023 14:00:25 GMT

It would help if EE used e mail and people could contact them.How they expect to be taken seriously when they do not provide such a basic and instant customer service is beyond my understanding.I know something very basic is wrong,but I see their commitment to Customer Service is absolutely none .Half of their problems probably arise from a lack of communication, and for s communication sector service supplier that is unbeleivably innapropriate.

Re: MOBILE ACCESS :BT WIF X is unauthorised? Why?

James_B — Mon, 30 Oct 2023 14:29:37 GMT

Have you purchased a WiFi hotspot access package, @karaokeguitar, or are you trying to use our WiFi Coverage Boost service?

James

Re: MOBILE ACCESS :BT WIF X is unauthorised? Why?

Mustrum — Mon, 30 Oct 2023 15:07:38 GMT

@karaokeguitar The EE WiFi service requires a subscription, not sure why you think just because you have broadband you can access it with your EE details.

That said it does have an option for EE Broadband info to be entered, I can only assume that is either a carry over from when it was BT WiFi, or perhaps a feature to come - we can hope!

Re: MOBILE ACCESS :BT WIF X is unauthorised? Why?

karaokeguitar — Wed, 01 Nov 2023 13:03:08 GMT

The problem is I was sent a SIM but nothing else and do mean nothing else.Not even a landline number (which I got from phoning a friend,and my broadband I have also ha to work out from previous years .I have no idea what is what largely because I never get an answer.It does say connected to BT Wi Fi and presumably EE Wi fi but it does not access anything.When I ask I get answers which are basically DONT KNOW EITHER. Have you created an ID? No Ive never been asked .sent anything.
The biggest problem I have is they dont have an email facility and I dont have anything at all except dial 150 and its a totally useless answering. service asking you to give them details they have never given me!

Re: MOBILE ACCESS :BT WIF X is unauthorised? Why?

Mustrum — Wed, 01 Nov 2023 13:16:46 GMT

@karaokeguitar just forget the BT WiFi and EE Wifi, you can only use them if you sign up to it and pay extra.

If you also have EE Broadband then you can connect to your router, there should be a pull out card with the SSID (WiFi name) and password - get you phone to connect to than to use WiFi at home.

HTH.

Re: MOBILE ACCESS :BT WIF X is unauthorised? Why?

karaokeguitar — Wed, 01 Nov 2023 13:30:19 GMT

I am more than happy to co operate and follow a procedure,but if I have zero access to even a reply,we are not going to get very far. I need to know what if anything I do have .
I need to ascertain what needs to be added/included/ but they do say a broadband connection will include mobile BT or EE network wifi acceemit does appear on my mobile phones,it even says connected but I am not connected via BT/EE mobile wi fi .I do have internet access via broadband but I should be able to use EE wifi network,or thats what I was led to believe.I did once have BT FON but that seems to have been discontinued also for whatever reason.

Re: MOBILE ACCESS :BT WIF X is unauthorised? Why?

James_B — Wed, 01 Nov 2023 14:43:36 GMT

Is it your EE Home Broadband WiFi router that you're trying to connect to @karaokeguitar?

James