topic EE 5G ROUTER SPEED TO SLOW AS COMPARE TO 5G MOBILE in Mobile Broadband

EE 5G ROUTER SPEED TO SLOW AS COMPARE TO 5G MOBILE

XZAFEE — Thu, 19 Oct 2023 15:18:01 GMT

I have 2 contract with EE, Mobile contract and EE 5G Router. I am getting only 20MBPS speed on 5GE router while on mobile i am getting up to 70MBPS speed. I had a chat with EE and they told me , that could be a issue with your both sim. They send me both new sim but the issue still there. on same location 5G Router giving me only 20MBPS while mobile up to 70MBPS. I even change the router around 5 time as I was getting multiple issues with router. I confirm with EE, if there is any speed cap on my account and i been told that no speed cap on your account. This is really strange issue. I am a IT professional so i have much knowledge for troubleshooting. Even I put back router to 4G but issue still there. EE playing around by giving you some stupid suggestion. EE is using zyxl company Router and they put their own firmware which is locked, so you cannot even upgrade.

For my best suggestion, its time to leave this organization. how come both 5G devices give you different speed on same location.

Re: EE 5G ROUTER SPEED TO SLOW AS COMPARE TO 5G MOBILE

XRaySpeX — Thu, 19 Oct 2023 17:20:55 GMT

Is the router SIM on contract or PAYG/pre-paid?

Re: EE 5G ROUTER SPEED TO SLOW AS COMPARE TO 5G MOBILE

XZAFEE — Thu, 19 Oct 2023 19:48:25 GMT

Contract.

Re: EE 5G ROUTER SPEED TO SLOW AS COMPARE TO 5G MOBILE

Chris_B — Thu, 19 Oct 2023 20:20:09 GMT

@XZAFEE when you say the same location, do you mean in the same room ? and is your router placed near a electrical appliance like a television ? And have you tried putting your phone Sim card into the router and your router Sim card into your phone and tested the network speeds?

And are you testing your router speed via Wi-Fi or wired connection ?

Re: EE 5G ROUTER SPEED TO SLOW AS COMPARE TO 5G MOBILE

XZAFEE — Mon, 23 Oct 2023 07:49:05 GMT

Nothing near to router. i move router and phone multiple location. Mobile contract speed is around 60 MBPs while rother only 15MBPS or even less. I am sure they put speed cap on router sim. They just playing around. When I called I been told there're plan engineer work on my location. Absolute rubbish customer service. Both sim with same network on same location and speed is different and they are telling me " engineer work".

Re: EE 5G ROUTER SPEED TO SLOW AS COMPARE TO 5G MOBILE

XRaySpeX — Mon, 23 Oct 2023 14:22:08 GMT

@XZAFEE wrote:

I am sure they put speed cap on router sim.

If that were the case then putting phone SIM in router, as sensibly suggested by @Chris_B , would remove that cap.

Re: EE 5G ROUTER SPEED TO SLOW AS COMPARE TO 5G MOBILE

XZAFEE — Tue, 24 Oct 2023 21:17:24 GMT

You will be surprised what I done. I put my mobile sim in router and router sim in phone. Router sim get block while mobile sim working fine in router. After that I have reset the router to default. I also keep the same default WIFI password and default WIFI ID. once i change different WIFI id and password, speed goes back to 15MBPS. This is really strange. Anyways I am waiting for router sim to see what outcome come. I also asked EE, not to put any Speed cap on it, otherwise , I will leave my business contract.

Re: EE 5G ROUTER SPEED TO SLOW AS COMPARE TO 5G MOBILE

XRaySpeX — Tue, 24 Oct 2023 22:40:37 GMT

Not really, it was suggested to you last week. The surprise is that it is impossible for the router's SSID & pwd to affect its speeds. However what will affect its speed will be which WiFi band, 2.4 or 5 GHz, you connect to.

Re: EE 5G ROUTER SPEED TO SLOW AS COMPARE TO 5G MOBILE

iuliansyd — Sun, 10 Mar 2024 13:37:00 GMT

Hi. I have exactly the same issue, with an ZTE 5g router. For a long while, I used to get better speed on the router compared to my phone, but in the last few months, on the router I only get half the speed I get on the phone. I switched the sim cards around and the same: on the phone I get 600 mbps and on the router close to 300 mbps. SO, if I got it right, you're saying that after resetting the router and not changing ID/ password, you get the same speed as you get on the phone? Sounds weird, but I'm ready to try anything at this point as it's driving me crazy, specially knowing that my router used to get really good speeds.

P.S. EE sent me a new SIM card already, but no difference

Re: EE 5G ROUTER SPEED TO SLOW AS COMPARE TO 5G MOBILE

XZAFEE — Sun, 10 Mar 2024 22:21:41 GMT

wahoo,

you need to check your router support after 300MBPS

--

Best Regards,

Re: EE 5G ROUTER SPEED TO SLOW AS COMPARE TO 5G MOBILE

gmb57 — Sun, 31 Mar 2024 19:11:41 GMT

same issue here new zte 5g moblle router. Sky sim 20mb download but capped at 12gb per month. Went to EE unlimiter sim, now even with line of sight to 5g mast i get 1gb - 7gb down and 15gn up. Put sim into iphone 12 and i get around 5gb - 7 gb

But' my company iphone12 with EE sim gets 75gb down and 20gb up. So with 2 iphones side by side running speedtest to speedtester.net gives 75gb on company and 7gb on personal iphone. Swop sims and slow speed goes with my "unlimited" sim

Called EE who did loads of tests but getting no-where. Company sim in router gives great download speeds so hard to argue that my personal unlimited sim is not the issue.

Will cancell my 2 year comtract i just signed up for last week tomorrow

Re: EE 5G ROUTER SPEED TO SLOW AS COMPARE TO 5G MOBILE

Leanne_T — Mon, 01 Apr 2024 07:45:29 GMT

Morning @gmb57

Thanks for coming to the community.

Have you tried using the SIM card in other locations to see if the same happens?

If so, please call us again to get the speeds looked into in more detail with our tech guides.

Leanne.

Re: EE 5G ROUTER SPEED TO SLOW AS COMPARE TO 5G MOBILE

gmb57 — Thu, 04 Apr 2024 13:19:42 GMT

Thanks Leanne,

Yes indeed, tried my 2 iPhone12's in another location 250 miles away from my holiday home. Same result - Company EE sim 52mb download, new personal EE unlimited sim 4mb. Moving sim between phones results in poor speed moving with sim.
I can only assume some sort of rate limiting / profile / QoS being applied.
Support tried to resolve, by no change in speeds

Cancelled my contract. EE were very understanding.

Regards,

gmb

Re: EE 5G ROUTER SPEED TO SLOW AS COMPARE TO 5G MOBILE

Corster — Thu, 04 Apr 2024 20:34:03 GMT

2.4 GHz or 5 GHz is the WiFi protocol, not the 4G reception. It will affect the communication speed between the router and devices in your home or business network but not to the Internet.
Personally, it does sound like your speed on that SIM is capped. EE is a bit flakey at times. Currently, I'm getting 1.1 Mbps. Most days, it disconnects altogether and I have to restart my router. Last Saturday, I had nothing most of the day.

Re: EE 5G ROUTER SPEED TO SLOW AS COMPARE TO 5G MOBILE

Corster — Thu, 04 Apr 2024 20:42:45 GMT

Correct. 802.11n is typically 300 Mbps.450 in some cases.
802.11ac is 1300 Mbps.
Please note: These are MegaBITs, not MegaBYTEs. There are 8 Bits in a Byte. (4 in a Nybble. I know, sounds silly but it's true.)