topic Re: Re: Slow Internet Speeds in Mobile Broadband

Re: Slow Internet Speeds

Ray241 — Mon, 16 Oct 2023 19:57:49 GMT

EE are terrible , I’ve allowed myself to be conned into having two mobile routers in my house on two separate accounts , and then my phone, I have 4g one end and 5g the other, both are rubbish, I had an external areal fitted, no better, had a day off work the other day and the internet was good, just doesn’t work on evenings and weekends, you know, when you need it .

I strongly recommend leaving this company asap

Re: Re: Slow Internet Speeds

James_B — Tue, 17 Oct 2023 06:54:22 GMT

Hi @Ray241,

Welcome to the EE Community. 🙂

I'm sorry to hear you're experiencing issues with your mobile broadband.

Did you arrange the antenna installation through EE? If you did, please get in touch with Technical Support to let them know it isn't performing as expected.

They'll be happy to help.

James

Re: Re: Slow Internet Speeds

bristolian — Thu, 19 Oct 2023 08:26:48 GMT

Have the radio parameters improved as a result of the external antenna?