topic Re: no internet in Mobile Broadband

no internet

james-clay1 — Tue, 17 Oct 2023 17:58:15 GMT

I HAVE A LTE 4G WIFI DONGLE . I have put in my data sim followed all the set up instructions and I keep receiving a no internet message please can anyone help.

Re: no internet

James_B — Wed, 18 Oct 2023 07:13:13 GMT

Hi @james-clay1,

Welcome the EE Community. 🙂

Which mobile broadband device are you using?

Is it a brand new SIM?

Are you using a pay as you go or pay monthly plan?

James

Re: no internet

james-clay1 — Wed, 18 Oct 2023 13:11:13 GMT

Hi James_B

I have a generic 4G LTE WiFi Dongle, 100 Mbps sold by Amazon with a brand new EE data SIM on a pay monthly plan

James

Re: no internet

James_B — Wed, 18 Oct 2023 13:17:46 GMT

If you check your router's settings, has it automatically populated the EE APN settings @james-clay1?

James

Re: no internet

james-clay1 — Wed, 18 Oct 2023 13:35:30 GMT

James_B

I have it connected to my car console via USB you will have to excuse me i am not very tech savvy

James

Re: no internet

James_B — Wed, 18 Oct 2023 13:37:18 GMT

Hi @james-clay1,

Did the dongle include a user guide that shows you how to access the admin console?

James

Re: no internet

james-clay1 — Wed, 18 Oct 2023 14:00:31 GMT

James_B

I don't have any user guide as it was a plug and play device

James

Re: no internet

James_B — Wed, 18 Oct 2023 14:21:06 GMT

What is the make and model @james-clay1?

James

Re: no internet

james-clay1 — Wed, 18 Oct 2023 14:25:15 GMT

Hi James

this is the info off amazon

Brand	VBESTLIFE
Model name	VBESTLIFEi64g0yb5wn
Frequency band class	Dual-Band
Wireless communication standard	802.11b
Compatible devices	Laptop, Personal Computer, Tablet, Smartphone
Frequency	2.4 GHz
Connectivity technology	Wi-Fi, USB
Antenna type	Internal
Operating system	RouterOS

hope this helps

James

Re: no internet

James_B — Wed, 18 Oct 2023 14:59:02 GMT

Hi @james-clay1,

Sorry, I haven't been able to find a user guide online for that device.

Did you receive any sort of online support links for it?

James

Re: no internet

james-clay1 — Wed, 18 Oct 2023 15:02:55 GMT

Hi James thanks for trying to help me out .

I will look through my giant box of paperwork to see if i have any bits that involve this device

many thanks for your time James