topic Re: Topping up mobile wifi in Mobile Broadband

Topping up mobile wifi

magicmaidhc — Mon, 16 Oct 2023 18:36:54 GMT

Greetings,
I bought the EE 4G mobile wifi a while ago, and am trying to top it up for the first time. I still have the Top-up and Keep me card, but want to top it up online. I remember there was a website which I could log into to check the data, but can't find it. On the back of the device, if I log onto the listed http:// site, it asks for a username and password, but only the password is listed on the device. Any idea the username, or how I can find the site with the data info?
I don't even remember how much I'm supposed to top up with if I take the card to the shop, which is why I'd prefer to do it online.

Many thanks in advance!

Re: Topping up mobile wifi

magicmaidhc — Mon, 16 Oct 2023 18:41:07 GMT

Quick update, the site popped up when I logged onto the network, but it says "invalid SIM." Is this because it has no credit?

Re: Topping up mobile wifi

XRaySpeX — Mon, 16 Oct 2023 18:47:39 GMT

@magicmaidhc :

Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.
Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see data & credit status with your mobile no. given at the top.
Try the pwd as 'admin'.

Re: Topping up mobile wifi

XRaySpeX — Mon, 16 Oct 2023 18:50:52 GMT

How's long is "a while ago"? When did you last use that SIM to make a chargeable action?

Re: Topping up mobile wifi

magicmaidhc — Mon, 16 Oct 2023 18:53:00 GMT

Thanks, one problem though is that I don't know the number to top up with. The SIM itself has a number which would be too long. The top up card also has a number more than what a mobile number would be.

Re: Topping up mobile wifi

XRaySpeX — Mon, 16 Oct 2023 18:54:58 GMT

My point 2. will tell you.

Re: Topping up mobile wifi

magicmaidhc — Mon, 16 Oct 2023 18:56:54 GMT

Sorry just seeing that. It was definitely well over a year at least. Has it probably been cut off by now?

Re: Topping up mobile wifi

XRaySpeX — Mon, 16 Oct 2023 19:00:56 GMT

Yes, it looks like your PAYG SIM has been lost after such long time of non-use.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack or add-on.

Re: Topping up mobile wifi

magicmaidhc — Mon, 16 Oct 2023 19:54:36 GMT

I see, guess I'll pick up a new one then, and that should sort everything. Many thanks Grand Master!

Re: Topping up mobile wifi

XRaySpeX — Mon, 16 Oct 2023 19:58:23 GMT

Yes, that should fix it.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Topping up mobile wifi

Snadyb123 — Wed, 18 Oct 2023 20:03:32 GMT

I'm currently trying to top up data on a ee WiFi thing, I have added £40 through the phone, but it doesn't give me any data, how can I do this as currently in house controlled by WiFi no heating or TV as all online, seems no way to just add data

Re: Topping up mobile wifi

XRaySpeX — Wed, 18 Oct 2023 20:28:07 GMT

@Snadyb123 : Look at http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what data add-ons are available.

Re: Topping up mobile wifi

magicmaidhc — Mon, 30 Oct 2023 00:52:55 GMT

Coming back to this, I went to the EE shop with my device and explained my situation. I purchased another SIM which was activated by the employee, and said it was all ready to go, however after charging my device and powering on, there is a red light over the WIFI, and it says on my phone "internet not available." Any idea why?

Re: Topping up mobile wifi

XRaySpeX — Mon, 30 Oct 2023 01:06:38 GMT

What does http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi tell you? Obscure your mobile no.

Re: Topping up mobile wifi

magicmaidhc — Mon, 30 Oct 2023 01:13:44 GMT

It just says...

"Forbidden

You don't have permission to access this resource."

Re: Topping up mobile wifi

magicmaidhc — Mon, 30 Oct 2023 14:13:54 GMT

Wrapping it all up! I spent a good while on the phone with EE technicians who tried everything to get to the bottom of it, but it looks like there's a fault with the actual device (not my new SIM, which I knew) Star service from those involved, but unfortunately, this was rarely used, and further searches show it's common for them to be faulty and do this.

I know nothing about hotspots, or WiFi boosts, so going to search the best way to get WiFi since there's little reception where I'm heading this weekend.