Can’t purchase add-ons for 4G Mobile WiFi

bsf07 — Sun, 15 Oct 2023 08:52:37 GMT

Hello

I have a EE PAYG 4G Mobile WiFi that has run out of data. I can no longer connect to it and it doesn’t turn on for more than 5 seconds, but it is fully charged.

I have topped up money but I am unable to buy add-ons for data. I cannot connect to the mobile router by WiFi, every time I try add-on.ee.co.uk it tells me I need to turn off WiFi and connect to the EE network, which I do not have. I am doing this from a mobile phone that isn’t with EE, so I’m just trying to buy add-on for the router.

I also have an EE account but the router is not paired with the account so that is basically useless.

Re: Can’t purchase add-ons for 4G Mobile WiFi

Northerner — Sun, 15 Oct 2023 09:29:19 GMT

Hi @bsf07

When did you last use your 4G service before the data ran out.

Thanks

topic Re: Can’t purchase add-ons for 4G Mobile WiFi in Mobile Broadband

Can’t purchase add-ons for 4G Mobile WiFi

Re: Can’t purchase add-ons for 4G Mobile WiFi