topic Re: Can't Link Device in EE Account in Mobile Broadband

Can't Link Device in EE Account

Sonsanchi — Sat, 14 Oct 2023 01:27:30 GMT

Hello, I have looked for assorted solutions, but I have my first 4G WiFi dongle to get online via laptop, but in order to remove the automatically applied moderate content block, I need to access EE, but after logging in and reaching the "Good Morning, Link your device" page, and I click the Mobile Broadband option, the only two sets of "account" numbers that I have—one on the delivery sheet that came with the dongle, and the other the one that appears on the EE Status page, showing how much of my monthly allowance has been used, each account number is not only different, but is longer than the 9 digit number that is allowed in the device box! I don't have a monthly bill letter yet, as the dongle is brand new, so maybe that will have another account number on it that will work, but if anyone can suggest any ideas I will be grateful.

Re: Can't Link Device in EE Account

XRaySpeX — Sat, 14 Oct 2023 01:55:46 GMT

A mobile router is a mobile device as it contains a SIM & therefore has a mobile no.

There is no Mobile BB option in MyEE. I believe you are clicking on the Home BB option which is only for fixed-line BB. You should be clicking on the Mobile Devices option & adding it there.

Re: Can't Link Device in EE Account

Sonsanchi — Sat, 14 Oct 2023 02:04:39 GMT

Thank you for your response. I did try clciking the option "Link EE Mobile or SIM", and the message appears that "We will send you a passcode to check it is you" and the box for an eleven digit "Mobile number" is beneath, to which they will send the passcode, but I don't know which number they mean I should type. However, the account number on the status page, for how much monthly data has been used, is an eleven digit number, so could this be the one? Thank you.

Re: Can't Link Device in EE Account

Sonsanchi — Sat, 14 Oct 2023 02:06:37 GMT

Just pasted the number, and once again only 9 digits is being allowed into the box, and not the whole 11 numbers. Very confusing.

Re: Can't Link Device in EE Account

Sonsanchi — Sat, 14 Oct 2023 02:16:27 GMT

Correction; by typing the number in manually the whole number was accepted. But where will the passcode be found when the send it! So it got send to the 4G wifi page, but, when I used it to enter the site, they now show a partly concealed number that ends with 4 digits of an account that doesn't match either of my numbers, and they are saying if this looks right I should click the option to link this product. The puzzle gets deeper and deeper. I can't imagine what will happen if I click it and still can't remove the content lock.

Re: Can't Link Device in EE Account

XRaySpeX — Sat, 14 Oct 2023 02:20:04 GMT

Forget a/c nos. (they're for fixed BB only). It wants your SIM's mobile phone no. It will be on the SIM's packaging, starting '07' like all UK mobile nos., or browse to http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your mobile no. at the top. Is that the status page you are talking about? If so, it should be staring you in the face.

Re: Can't Link Device in EE Account

XRaySpeX — Sat, 14 Oct 2023 02:21:23 GMT

What box? Show image of it. UK mobile nos. are 11 digits starting '07'.

Re: Can't Link Device in EE Account

XRaySpeX — Sat, 14 Oct 2023 02:27:29 GMT

Most mobile routers can receive texts. Login to it & look for SMS section.

When you used what to enter what site? I don't understand that bit at all. Start using pix of what you see.

Re: Can't Link Device in EE Account

Sonsanchi — Sat, 14 Oct 2023 02:29:56 GMT

Thank you. That status page account number is the one I used, but the one they partly concealed in the final step box to link the device, if it looks correct, didn't match the last four digits of the account number I used. I think a phone call to them next Monday will be the only way to solve this, but thank you anyway. I appreciate it.

Re: Can't Link Device in EE Account

Sonsanchi — Sat, 14 Oct 2023 02:41:04 GMT

This is the box that appears after my successful use of the 07.... status page account number and SMS passcode are usedm but the last 4 digits do not match the end ones of the 07... account number:

Re: Can't Link Device in EE Account

XRaySpeX — Sat, 14 Oct 2023 02:41:22 GMT

Did you read the validation text they sent it & enter its OTP into your MyEE?

Re: Can't Link Device in EE Account

XRaySpeX — Sat, 14 Oct 2023 02:57:12 GMT

The 11-digit '07' no. is not an a/c no. but a mobile no.

The partial A/c No. you see is the a/c no. of your whole MyEE a/c., not of any particular device. You are on a pay monthly contract?

What happens when you Link Your Product?

Re: Can't Link Device in EE Account

Sonsanchi — Sat, 14 Oct 2023 02:53:14 GMT

That "Your account" number on the status page beigns with 07, so presumably this relates to the SIM that EE gave to me to put into the laptop dongle, and using that, and the 4 digit passcode they sent to me, I reached the final step as shown in the image on page 1. I am wondering if the account numvber in that box is my actual account number, which will be shown on my first bill letter a month from now.

Re: Can't Link Device in EE Account

Sonsanchi — Sat, 14 Oct 2023 02:57:41 GMT

Well, I took the plunge and linked the device, and was asked if I pay the bills for that 07.... number, and it worked fine! So now I can see lots of options and details about my account, and just need to find where the content blocking option are to get them removed.

Re: Can't Link Device in EE Account

XRaySpeX — Sat, 14 Oct 2023 03:03:36 GMT

Well done! You finally got there.

Follow Switching Content Lock OFF or ON .

Re: Can't Link Device in EE Account

Sonsanchi — Sat, 14 Oct 2023 03:07:58 GMT

Thank you, yes!.Glad I had the help here explaining about the 07 account number actually being the dongle SIM's number, and I've learned that pasting a number in wouldn't input all of the digits, whereas manually typing them did. I would never have imagined that happening. No wonder I was held up even with that stage!

Re: Can't Link Device in EE Account

XRaySpeX — Sat, 14 Oct 2023 03:15:41 GMT

Pasting should work but your copy probably picked up some spaces. You need to be very exact when highlighting, particularly on a mobile.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Can't Link Device in EE Account

XRaySpeX — Sat, 14 Oct 2023 11:34:39 GMT

OIC! Now that I've replaced my out-of-date SIM in my mobile router I see that the add-on status page wrongly calls the SIM's mobile no. as an A/c no.

Re: Can't Link Device in EE Account

Sonsanchi — Sun, 15 Oct 2023 00:00:01 GMT

Yes, it seems a bit confused the way the numbers are allocated. I had one account number listed on the paperwork that arrived with the 4G dongle, the SIM account number, and my actual EE customer account number, which is also different to the one on the dongle paperwork.
Speaking of 4G, it's been great so far, but there are some negative issues I didn't expect, which weren't happening with my 3G dongle right until the moment it was ended and I had to upgrade to 4G. One is the impossibility of using uTorrent, even for legitimate files, as the sites I got them from are blocked. The other issue, is that for some reason my IDM—Internet Download Manager—now can't even download simple PDFs or other files from legitimate sites; it just fails to access the files to begin the download. Very strange and I'm trying to solve it. A similar download manager also fails in this way., and the old right-click and "Save link as" browser method has to be used. It will be a chore for multiple files downloads.

Re: Can't Link Device in EE Account

Sonsanchi — Sun, 15 Oct 2023 00:04:18 GMT

That's an excellent point which I failed to consider!