topic Re: Unlock Mini WiFi Device in Mobile Broadband

Unlock Mini WiFi Device

jkingsbury1 — Wed, 31 May 2023 17:53:14 GMT

I have a EE PAYG 4GEE WiFi Mini and would like to unlock it to use on a different network. Model is EE71-2BE8GB3

I have the IMEI number but this doesn't work on the ee online form - https://ee.co.uk/plans-subscriptions/mobile/settings-permissions/device-unlock as I receive the error message 'Application error: a client-side exception has occurred (see the browser console for more information)'

Any ideas?

Re: Unlock Mini WiFi Device

XRaySpeX — Wed, 31 May 2023 17:54:13 GMT

When did you buy it? From whom?

Re: Unlock Mini WiFi Device

Jj171 — Mon, 05 Jun 2023 20:20:55 GMT

Me too.

i bought mine from PCWorld.

can I unlock ?

Re: Unlock Mini WiFi Device

Christopher_G — Tue, 06 Jun 2023 07:10:37 GMT

Welcome to the community, @Jj171

Have a chat with our Mobile Care team and they'll see if we can unlock it for you.

Chris

Re: Unlock Mini WiFi Device

emilyh85 — Tue, 05 Sep 2023 14:50:35 GMT

Did you solve this?

I am having this same issue whilst on holiday. I have bought a local sim here so I can use my Wi-Fi to watch stuff through chrome cast.

I am trying to sort whilst overseas, but the msg bot says messaging isn’t available for technical support. And I can’t call EE as it will incur extortionate roaming charges.

Re: Unlock Mini WiFi Device

James_B — Tue, 05 Sep 2023 17:13:48 GMT

Hi @emilyh85,

Welcome to the EE Community. 🙂

When did you purchase your router? If it was after July 2021, it should already be unlocked.

If not, you should be able to unlock it at Device unlock (ee.co.uk).

Hope this helps.

James

Re: Unlock Mini WiFi Device

skin1 — Fri, 13 Oct 2023 10:56:08 GMT

Hi has anyone got this to work I've got the same mifi but can't unlock to matter how I try.

thanks

Re: Unlock Mini WiFi Device

Leanne_T — Fri, 13 Oct 2023 11:39:18 GMT

Hi @skin1

Have you received the unlocking code?

Leanne 🙂

Re: Unlock Mini WiFi Device

skin1 — Fri, 13 Oct 2023 11:52:37 GMT

No I can't even get that far I get the same error message as above.

Application error: a client-side exception has occurred (see the browser console for more information)'

I have also got in touch with tech who went through the process with me which still did not work.

Its been in my draw and thought would see if anyone has sorted it as it would be useful for me being a caravaner.

thanks

Re: Unlock Mini WiFi Device

Leanne_T — Fri, 13 Oct 2023 13:08:21 GMT

I see @skin1

Have you tried another network SIM in the device to see if this is already unlocked?

Leanne 🙂

Re: Unlock Mini WiFi Device

skin1 — Fri, 13 Oct 2023 16:31:41 GMT

Hi
Yes I’ve tried the Smarty network which is 3

Thanks

Re: Unlock Mini WiFi Device

James_B — Sat, 14 Oct 2023 07:43:02 GMT

Hi @skin1,

Please get in touch with Customer Care so a member of the team can help you with this.

Thanks

James

Re: Unlock Mini WiFi Device

Dusson-Girl — Wed, 29 May 2024 13:18:35 GMT

I have a 4gee mini WiFi hub that's been sat in a drawer unused for 4 years, that I'm having trouble unlocking. It now has a tesco sim in it that shows it's still locked.

I have the WiFi key and the WiFi password and the unlock code. But when I try to unlock it, I first need to input a password, but it won't recognise the password supplied nor 'admin'.

I have also done a factory reset without success.

What do I try next please?

Re: Unlock Mini WiFi Device

XRaySpeX — Wed, 29 May 2024 13:20:53 GMT

@Dusson-Girl : Which "password supplied"? Where? Have you looked at the admin pwd on the label on the reverse of the battery cover?

Re: Unlock Mini WiFi Device

Dusson-Girl — Thu, 30 May 2024 00:40:26 GMT

The 192.168.1.1 password supplued6 on the label stuck to the inside of the rear cover. It doesn't work.

Re: Unlock Mini WiFi Device

XRaySpeX — Thu, 30 May 2024 03:09:53 GMT

@Dusson-Girl : A Factory Reset should have got it back to the defaults written on the label.

Re: Unlock Mini WiFi Device

Dusson-Girl — Thu, 30 May 2024 11:54:11 GMT

Unfortunately several factory resets haven't worked. Do you have any suggestions please?

Re: Unlock Mini WiFi Device

XRaySpeX — Thu, 30 May 2024 11:55:36 GMT

Call CS.

Re: Unlock Mini WiFi Device

Dusson-Girl — Sat, 01 Jun 2024 23:41:20 GMT

I've already tried that and unfortunately it wasn't helpful.

Re: Unlock Mini WiFi Device

malkie0831 — Wed, 24 Jul 2024 11:03:19 GMT

I have used a 4GEE WiFi device for several years, but only for a month or so each year. Getting another SIM every year has been a real pain! Plus EE's mobile Broadband rates are so confusing...

I followed the advice of XRaySpex earlier in the thread and CS readily supplied me with an UnLock code which was easy to apply once I had inserted a SIM from another Network. Thanks for the advice guys.