topic Re: Does this sound like normal procedure from EE? in Mobile Broadband

Does this sound like normal procedure from EE?

HollowayRoad — Mon, 09 Oct 2023 11:54:43 GMT

I am PAYG customer, topped up, had 3GB data, 3 days later it had all gone after several hours of internet surfing. This never happened before, I was told it was normal through chat with agent and was merely asked if I wanted to add data. Now when I log in there is no top up option and it says ACCOUNT CLOSED

Re: Does this sound like normal procedure from EE?

James_B — Mon, 09 Oct 2023 14:39:27 GMT

Hi @HollowayRoad,

Where do you see the account closed message?

James

Re: Does this sound like normal procedure from EE?

HollowayRoad — Mon, 09 Oct 2023 22:36:22 GMT

Home page

Re: Does this sound like normal procedure from EE?

Katie_B — Tue, 10 Oct 2023 07:36:22 GMT

Thanks for getting back to us @HollowayRoad.

I would recommend getting back in touch with our customer care team.

The team will be able to delete your account and set it back up for you.

Katie