topic 5G Router dropping out several times a day in Mobile Broadband

5G Router dropping out several times a day

Nij55 — Tue, 26 Sep 2023 15:44:39 GMT

please help!

Ive had a 5G router since December with exterior antenna. It’s been great until the last 3 weeks, and is dropping out several times a day. I’ve tried the service checker, but it asks for a mobile device, but it’s only the router I have. My mobile is with another provider. I have to switch the router on/off to reset the router. Any help much appreciated.

Re: 5G Router dropping out several times a day

Leanne_T — Tue, 26 Sep 2023 17:16:56 GMT

Hi @Nij55

Thanks for coming here 🙂

On the EE Coverage & Network Status Checker, if you enter the postcode and then in the 'Your mobile device' section type WiFi a list of WiFi devices will show for you to select and you can check status for any known issues in the area, or report the problem if none are showing.

Leanne.