topic Re: Addon Purchase Issue in Mobile Broadband

Addon Purchase Issue

Xeocam — Sun, 24 Sep 2023 22:44:43 GMT

How do I buy an addon for my Wi-Fi module?

I have topped up and when I try to buy an add-on all I get is a message in the app and in the web portal:

"Please turn off your WiFi. To get access to this platform you need to turn off your WiFi within settings."

I have tried all the steps and multiple configuration to try to buy an add-on.

Any steps to resolve most welcome

Thanks

Re: Addon Purchase Issue

XRaySpeX — Mon, 25 Sep 2023 01:45:50 GMT

Look at http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what data add-ons are available.

Re: Addon Purchase Issue

Xeocam — Mon, 25 Sep 2023 09:28:08 GMT

Thank you for your reply. The suggestions do not work and the link provided is not secure. I will request a refund from EE

Re: Addon Purchase Issue

Leanne_T — Mon, 25 Sep 2023 12:39:40 GMT

Hi @Xeocam

Thanks for coming here.

You can view remaining allowance and purchase data on the add-on.ee.co.uk page on a web browser connected to the WiFi device.

Thanks.

Leanne.